FAQ: Accessing my information
Questions about accessing information
If you want to log in to view your My Aged Care Online Account, you will need a myGov account. If you haven't used myGov before, your account can be created online or face-to-face at a myGov shopfront.
After you have logged in to myGov, you can connect to your My Aged Care Online Account. You can use this guide to help you through the process.
Online Account is the new term for client record and client portal. Apart from the name, nothing else has changed.
Your Online Account still contains all the important information about your aged care assessments, services, and relationships.
If you want to access information on behalf of the person you care for, you need to be registered as their representative.
If you are a representative, you can access information on their behalf by:
- Calling My Aged Care on 1800 200 422
- Logging into their My Aged Care Online Account. You can use this quick reference guide to help you through the process.