You can check the progress of your My Aged Care application or assessment by logging into your My Aged Care client record using myGov. You can also call My Aged Care on 1800 200 422.
Questions about accessing information
How do I log in to my client record?
If you want to log in to see your My Aged Care client record, you will need to link My Aged Care to your myGov account. You can use this guide to help you through the process.
I don’t have a myGov account. Do I need one?
If you want to log in to view your My Aged Care client record, you will need a myGov account. If you haven't used myGov before, your account can be created online or face-to-face at a myGov shopfront.
After you have logged in to myGov, you can connect to your My Aged Care client record. You can use this guide to help you through the process.
I’m representing an older person. How do I see their My Aged Care client record?
If you want to access information on behalf of the person you care for, you need to be registered as their representative.
If you are a representative, you can access information on their behalf by:
- Calling My Aged Care on 1800 200 422
- Logging into their My Aged Care client record. You can use this quick reference guide to help you through the process.
I’m a service provider. How do I manage my details?
If you notice something that needs to be changed or updated, the My Aged Care provider portal can be used to keep your details on the Find a provider tool up-to-date.