Questions about accessing information
I would like an Online Account, how do I set one up?
To set up an Online Account you need to register with My Aged Care first.
To register with My Aged Care, call 1800 200 422, or apply for an assessment online.
Once you’re registered, you can sign in to your myGov account and link your Online Account to access your My Aged Care information. You only need to do this step once.
How do I log in to my Online Account?
If you want to log in to see your My Aged Care Online Account, you will need to link My Aged Care to your myGov account.
I don’t have a myGov account. Do I need one?
If you want to log in to view your My Aged Care Online Account, you will need a myGov account. If you haven't used myGov before, your account can be created online or at a myGov shopfront.
After you have signed into myGov, you can connect to your My Aged Care Online Account.
What can I do in my Online Account?
Your Online Account can help you manage your own care, or the care of someone you look after.
You can use your online account to:
- view and update your personal information
- view and print out aged care referrals to services
- upload documents to appoint a support person
- check if you have been approved for aged care services and more.
What is an Aged Care ID and what do I do with it?
When you register with My Aged Care for the first time, you are given an Aged Care ID. This is an important number to have to hand whenever you interact with My Aged Care, as it can be used to help prove your identity. This includes when you sign into your My Aged Care Online Account for the first time.
Your Aged Care ID begins with the letters AC, followed by 8 digits. For example, AC12345678. If you misplace it, you can find it by logging in to your Online Account. It appears right under your name on the homepage of your Online Account.
Where do I find my Aged Care ID number?
You can find your Aged Care ID number after you login to your Online Account.
Click the ‘Your Summary’ tile. Your Aged Care ID number will show underneath the navigation bar, below your name.
Your Aged Care ID begins with the letters AC, followed by 8 numbers.
How can I check the progress of my application / assessment in My Aged Care?
You can check the progress of your My Aged Care application or assessment by logging into your My Aged Care Online Account using myGov. You can also call My Aged Care on 1800 200 422.
Where do I find my referral code?
You can find your referral code(s) in your My Aged Care Online Account.
After you login to your Online Account, click the ‘Services’ tile. Here, you will see the services you’re eligible for and your existing referral codes.
You can also reactivate referral codes by selecting ‘reactivate referral code” underneath each service if you are looking to move providers. There may also be an option to ‘generate referral code’ for service(s) that you haven’t been issued a referral code for.
I’m representing an older person. How do I see their My Aged Care Online Account?
If you want to access information on behalf of the person you care for, you need to be registered as their representative.
If you are a representative, you can access information on their behalf by:
- Calling My Aged Care on 1800 200 422
- Logging into their My Aged Care Online Account. You can use this quick reference guide to help you through the process.
I’m a service provider. How do I manage my details?
Australian Government-funded aged care service providers can update their My Aged Care profiles via the My Aged Care Service and Support Portal. Most of the information displayed in your profile on Find a provider comes from this portal.
I’m looking for my My Aged Care Online Account, where can I find it?
Your Online Account is accessed via your myGov account. You can find it by signing in to your myGov account and then linking your Online Account.
Your Online Account contains all the important information about your aged care assessments, services, and relationships.
I’m a health professional. Can I access my patient’s aged care information?
There are some situations where you can access your patient’s aged care information.
What information is available on My Health Record?
My Health Record contains important health information that you and your healthcare providers have added, all in one place. This may include clinical documents (such as allergies, medications, and test results) and Medicare information (including your Medicare claim history). Having all this information in one place helps both you and your healthcare providers make informed decisions about managing your health.
If you have recently been assessed, you can ask your assessor or My Aged Care to store your support plan on your My Health Record to make it available to your healthcare providers. You can also view your support plan in your My Aged Care Online Account.
Find out more about My Health Record.