Questions about accessing information
How can I check the progress of my application / assessment in My Aged Care?
What is an Aged Care ID and what do I do with it?
When you register with My Aged Care for the first time, you are given an Aged Care ID. This is an important number to have to hand whenever you interact with My Aged Care, as it can be used to help prove your identity. This includes when you sign into your My Aged Care Online Account for the first time.
Your Aged Care ID begins with the letters AC, followed by 8 digits. For example, AC12345678. If you misplace it, you can find it by logging in to your Online Account. It appears right under your name on the homepage of your Online Account.
How do I log in to my Online Account?
If you want to log in to see your My Aged Care Online Account, you will need to link My Aged Care to your myGov account.
I don’t have a myGov account. Do I need one?
If you want to log in to view your My Aged Care Online Account, you will need a myGov account. If you haven't used myGov before, you can create a myGov account online or at a Services Australia Service Centre, Agents or Access Points.
After you sign in to myGov, you can link your myGov account to your My Aged Care Online Account.
I’m looking for my client record or client portal, where can I find it?
Online Account is the new term for client record and client portal. Apart from the name, nothing else has changed.
Your Online Account still contains all the important information about your aged care assessments, services, and relationships.
I’m representing an older person. How do I see their My Aged Care Online Account?
If you want to access information on behalf of the person you care for, you need to be registered as their representative.
If you are a representative, you can access information on their behalf by:
- Calling My Aged Care on 1800 200 422
- Logging into their My Aged Care Online Account. You can use this quick reference guide to help you through the process.