Questions about accessing information
I’m a service provider. How do I manage my details?
If you notice something that needs to be changed or updated, the My Aged Care provider portal can be used to keep your details on the Find a provider tool up-to-date.
I’m representing an older person. How do I see their My Aged Care Online Account?
If you want to access information on behalf of the person you care for, you need to be registered as their representative.
If you are a representative, you can access information on their behalf by:
- Calling My Aged Care on 1800 200 422
- Logging into their My Aged Care Online Account. You can use this quick reference guide to help you through the process.
I don’t have a myGov account. Do I need one?
If you want to log in to view your My Aged Care Online Account, you will need a myGov account. If you haven't used myGov before, your account can be created online or at a myGov shopfront.
After you have logged in to myGov, you can connect to your My Aged Care Online Account.
How do I log in to my Online Account?
If you want to log in to see your My Aged Care Online Account, you will need to link My Aged Care to your myGov account.
How can I check the progress of my application / assessment in My Aged Care?
You can check the progress of your My Aged Care application or assessment by logging into your My Aged Care Online Account using myGov. You can also call My Aged Care on 1800 200 422.
