Got a question? We’re here to help.
Using the tool above, select the type of help you need from the list and submit an enquiry. Or browse the different ways you can contact us below.
You can call us on 1800 200 422
The My Aged Care contact centre is here to help.
We are open:
- Monday to Friday: 8am to 8pm
- Saturdays: 10am to 2pm
(Closed on Sundays and national public holidays)
This number is free to call from Australian landlines and some mobile phones. Please check with your mobile service provider.
If you are calling from overseas, dial +61 2 6289 1555 (Monday to Friday 8.30am to 5.30pm AEST) and ask for the My Aged Care contact centre.
Need help with calling us?
- You can ask someone to speak on your behalf. Find out how on our representatives page.
- For translating and interpreting services, call 131 450 and ask for 1800 200 422.
- For Aboriginal and Torres Strait Islander interpreting services, call My Aged Care on 1800 200 422 and ask for an interpreter. A list of languages is available on the Accessible for all page.
- To use the National Relay Service, choose your preferred access point on their website or call the NRS Helpdesk on 1800 555 660.
- To access Sign Language Interpreting Services through Deaf Connect, call 1300 773 803 or email firstname.lastname@example.org well in advance to ensure an interpreter is available.
While we are happy to help you access aged care services, if it’s an emergency, please call 000. Or contact your GP for non-life-threatening health issues.
You can visit us in person
Face-to-face support from Aged Care Service Officers (ACSOs) is available at a growing number of Service Australia centres, nationwide. Learn more about the support they offer at the Services Australia website.
To book an appointment with an ACSO, call the Services Australia Aged Care line on 1800 227 475. They are open Monday to Friday from 8am to 5pm.
You can also share documents with us
My Aged Care Online Account
Once you are registered with My Aged Care, a personalised client record is created for you. You can access your client record through your My Aged Care Online Account. Learn more about how to access your Online Account.
You can upload a range of documents in your My Aged Care Online Account, which can then be shared with assessors, service providers, and My Aged Care. Browse the pages below for instructions on how to upload documents using your Online Account:
- Your Online Account Guide: Documents – Learn how to upload documents to be shared with assessors, such as medical documents, and how to share other documents with your service provider.
- Your Online Account Guide: Support Networks – Learn how to upload an Appointment of a support person document to share with My Aged Care.
If you need to post information—for example, signed forms—to My Aged Care, you can send them to this address:
PO Box 1237
Contacting My Aged Care online
You can use the Contact us tool at the top of this page to make an online enquiry and we’ll get back to you.
It isn’t possible to contact My Aged Care by email currently.
Engaging with My Aged Care in the way that best suits you
My Aged Care can support you at every stage of researching, accessing, and managing aged care services. Depending on the information and support you need, you may find it easier to call us, speak with someone in person, or use our online tools and information. Depending on which step of the My Aged Care process you're at, the way you access information and support may change. You can choose one option or a combination, depending on your needs and preferences.
How to keep us informed when something changes
If information about you or people involved in your care changes, it is important to let us know. This includes updates such as:
- changes of address and contact details for you and your representatives
- changes to your representatives
- the person receiving care passing away.
You can do this by updating the details in your Online Account or by calling the My Aged Care contact centre. When you call, we will ask for your name and address, date of birth and your Aged Care (AC) ID or Medicare number.
If a loved one passes away, you can also let us know through the Australian Death Notification Service, by phone, or through a linked Online Account. Visit our page on notifying us when someone passes away.
How to protect your information and avoid scams
Please be aware that My Aged Care will never:
- contact you directly through social media (such as Facebook) or other messaging platforms (such as WhatsApp, WeChat, Weibo), or
- ask you for your bank details.
If you believe someone is trying to scam you (claiming to be from My Aged Care), please call My Aged Care on 1800 200 422 to follow up.
If you would like to report a scam, visit the Scamwatch website.
Just getting started with aged care?
We've answered some of the commonly asked questions about starting on your aged care journey.