Before you can access government funded aged care services, you must register with My Aged Care.
You may feel worried about discussing your care needs with someone you don’t know. The My Aged Care staff are trained to talk to people in your situation and will help with any concerns you may have. Your answers will help them understand your needs.
To register, call My Aged Care on 1800 200 422 with your Medicare card ready:
- With your consent, a client record will be created to register you with My Aged Care. This will contain:
- information about your needs
- details of any assessment and/or service referrals
- results of any assessments
- details of any aged care services you receive
- You will be asked questions over the phone to help work out your care needs and whether you need a formal assessment - this takes at least ten minutes and may include questions about:
- any support you are currently receiving
- any health concerns you may have
- how you are managing with activities around the home
- your safety at home
- You are welcome to have someone with you during the phone call such as a family member, friend or carer.
- If you would like someone to call My Aged Care for you, you will need to give your consent for them to be your representative.
- If you're calling for someone else, they will need to give their consent.
- If you speak a language other than English you can ask for an interpreter and My Aged Care will organise one over the phone.
Based on the information you give during your phone call with My Aged Care, you may be referred for a formal assessment with a My Aged Care assessor to better understand and support your needs.
Read more about how assessment works.