A&S services play a key role in supporting access to services and improved service responses for people who may be disadvantaged due to their diversity characteristics. A&S services often support people at various stages throughout the client pathway.
People accessing A&S services must be:
• seeking aged care services such as CHSP
• have a diversity characteristic and face barriers to accessing services or staying in services because they:
– are unsure about how to communicate their need for assistance
– have little or no knowledge about aged care services
– have little or no experience in using aged care services
– are not aware of their eligibility for aged care services or lack confidence to find out if or how aged care services could potentially help them.