Service providers to be verified for specialised services

We are implementing a new verification process for service providers that provide specialised care for specific communities. This process will help ensure Australians with diverse aged care needs can find safe and inclusive care that best suits them.

Specialised care

While all service providers are expected to deliver inclusive care services, there are some that deliver specialised care for particular groups. These providers can identify their specialisations in the Find a provider tool on the My Aged Care website.

With the introduction of this new verification process, service providers who wish to be recognised as providing specialised care will need to have their claims verified by an independent assessor.

What does this involve?

Receiving verification means a service provider’s care delivery meets the criteria outlined in the Specialisation Verification Framework.

The verification process covers specialised care for:

  • Aboriginal and Torres Strait Islander communities
  • people from culturally and linguistically diverse backgrounds (CALD)
  • people living in rural or remote areas
  • financially or socially disadvantaged people
  • veterans
  • people who are homeless or at risk of becoming homeless
  • care-leavers
  • parents separated from their children by forced adoption or removal, and
  • lesbian, gay, bisexual, transgender, and intersex people (LGBTI).

The Department of Health and Aged Care has introduced the verification requirement for service providers in response to the Royal Commission into Aged Care Quality and Safety.

When will I be able to see verified service providers?

From 27 June 2022, service providers can apply to have their services verified. From October 2022, you will be able to see which service providers have received verification using the Find a provider tool.

Note: After a transition period, unverified specialisation claims will be removed from My Aged Care in early 2023.

Information for service providers

Find out more about the verification process and how to apply on the Department of Health website

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