Skip to main content
For information on scheduled website maintenance and other important news, see News and Updates.
My Aged Care Home My Aged Care
  • Home
  • Types of care
    • Where to start?
    • Learn about types of care
    • Am I eligible?
    • Help at home
    • Short-term care
    • Aged care homes
  • Assessment
    • The assessment process
    • How to apply for assessment
    • Prepare for your assessment
    • After your assessment
    • When to get re-assessed
    • Apply for assessment online
  • Find a provider
    • Search for a provider
    • Compare providers
    • What to consider
    • Understanding costs
    • Setting up services
  • Manage my services
    • How to make changes
    • Arranging someone to support you
    • Access your Online Account
  • Contact us
    • How to contact us
    • Accessible services
    • About My Aged Care
    • Complaints process
  • News
    • News and updates
    • Improving Australia's aged care system
Languages
Popular pages
Home Care Packages Access your Online Account Arranging someone to support you Aged care home costs and fees Respite care
Tools to support you
Find a provider
How much will I pay?
Make a referral
Start typing what you're looking for and select 'Enter' to see your search results or choose from the 'Suggestions' list that appears. If you're not sure what to search for, you can browse our popular pages and tools.

Breadcrumb

  1. News and updates

2022 and 2023 Residents’ Experience Survey results are out

Facebook X (Twitter) Email Copy

Published date: 3 September 2024

The 2022 and 2023 Residents’ Experience Survey interviewed almost 75,000 people across the country to hear about their experience living in aged care homes. The full report of the Residents’ Experience Survey is now available.  

The findings will help aged care providers understand what people like about their home and what could be improved.  

Between 2022 and 2023, there were some real improvements in how people viewed their aged care home. In the 2023 survey, 85% of residents said they would recommend their home to someone they know.

The 2024 survey, conducted by an independent survey team, is underway and will be completed by October 2024.  

Learn more

Read a summary factsheet and the Aged Care Minister’s media release on the findings.

Find out more about the Residents’ Experience Survey.

Last updated date: 22 November 2024

News and updates

For alerts on issues like COVID-19, information on new features coming to this website, important updates from the Australian Government about aged care, and more, visit our News and updates page.

Browse all news
Back to top

Further information

  • For health professionals
  • For service providers
  • For carers
  • Support and advocacy
  • Non government-funded providers
  • Quality
  • Aged care reforms
  • Frequently Asked Questions
  • News and updates
  • Resources

Tools

  • Apply for assessment
  • Income and means assessments
  • Eligibility checker
  • Fee estimator
  • Non-compliance checker
  • Make a referral
  • Find a provider
  • Help explorer
  • My guide to aged care

Contact us

1800 200 422 (Freecall)

Mon - Fri 8am - 8pm

Saturday 10am - 2pm

More contact options

Accessible for all

Complaints

About us

Footer site info links

  • Terms of use
  • Privacy
  • Glossary
  • Sitemap
© Commonwealth of Australia.
Site Version: 28633950-master