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For information on the Royal Commission into Aged Care Quality and Safety, visit https://agedcare.health.gov.au/announcement-of-royal-commission-into-aged-care-quality-and-safety

Sharon's story

A few weeks ago, Sharon's mum slipped while she was getting out of the bath at home. Unfortunately, she broke her hip and needed surgery. After the surgery, Sharon and her husband talked about having her mum move into their place while she recovered, but with three kids it just wasn't practical.

The hospital helped Sharon organise transition care for her mother in an aged care home, so she could get the care and services she needed. This has given Sharon some time to figure out what type of help her mum will need in the future, as well as how much it's all going to cost.

Sharon's story:

  • A doctor told Sharon that her mother might need some extra care to help her recover after hospital and recommended that Sharon contact My Aged Care on 1800 200 422.
  • The My Aged Care staff member arranged a comprehensive assessment with a member from an Aged Care Assessment Team (ACAT) who could come and talk to her mum about the different types of help she might be able to get.
  • The ACAT assessor told Sharon that her mum was eligible for transition care, which meant when the ACAT approved her for transition care she could temporarily stay in an aged care home with specially trained staff to help with her rehabilitation. The assessor worked with Sharon to find a home in the area that might be suitable.
  • Sharon and her mum now have more time to decide where will be the best place for her to live in the future.

The examples on this site are based on real people and their experiences

Last reviewed: 30 June, 2015.