Questions about emergency services
Something unexpected has happened and my carer cannot look after me. How can I get emergency respite care?
If there’s an emergency, such as your primary carer passes away, or develops a major illness, you can call Carer Gateway on 1800 422 737.
You may need to provide some additional information when you call, to make sure the right type of care can be provided.
I’m leaving hospital soon and I need care when I get home. What are my options?
Transition care is the best option for you in this situation. Transition care provides short-term specialised care after a hospital stay.
Transition care includes services like nursing, physiotherapy, and personal care.
To receive transition care, ask the hospital staff to arrange an assessment before you are discharged. You can also contact My Aged Care on 1800 200 422.
A loved one or family member suddenly needs aged care. What can I do?
There are three options for you:
- For urgent medical care,call their doctor or emergency services on 000.
- For emergency respite care, contact Carer Gateway on 1800 422 737. For more information, you can go to the Carer Gateway website.
- For ongoing care (longer than respite can provide), call My Aged Care on 1800 200 422 to arrange an assessment. If you want to speak on their behalf, you will need to become their representative.