FAQ: I need emergency services

If an emergency situation has occurred, such as the death of a primary carer, or your primary carer having a major illness, you can contact Carer Gateway on 1800 422 737.

You may need to provide some additional information when you call, to make sure the right type of care can be provided.

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In this situation, transition care is the best option for you. Transition care provides short-term specialised care after a hospital stay. It involves services like nursing, physiotherapy, and personal care. 

To receive transition care, you can ask the hospital staff to arrange an assessment, or you can contact My Aged Care on 1800 200 422.

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There are three options for you:

• If they need urgent medical care, you should call their doctor or emergency services on 000.
• If they need emergency respite care, you can contact Carer Gateway on 1800 422 737. For more information, you can go to the Carer Gateway website.
• If they need ongoing care (longer than respite can provide), call My Aged Care on 1800 200 422 to arrange an assessment. If they are able to provide consent on the call, you can speak on their behalf.

Read more about respite care