Skip to main content
For information on COVID-19, scheduled website maintenance and other important news, see News and updates.
My Aged Care Home My Aged Care
  • Home
  • Types of care
    • Where to start?
    • Learn about types of care
    • Am I eligible?
    • Help at home
    • Short-term care
    • Aged care homes
  • Assessment
    • The assessment process
    • How to apply for assessment
    • Prepare for your assessment
    • After your assessment
    • When to get re-assessed
    • Apply for assessment online
  • Find a provider
    • Search for a provider
    • Compare providers
    • What to consider
    • Understanding costs
    • Setting up services
  • Manage my services
    • How to make changes
    • Arranging someone to support you
    • Access your Online Account
  • Contact us
    • How to contact us
    • Accessible services
    • About My Aged Care
    • Complaints process
  • News
    • News and updates
    • Improving Australia's aged care system
Languages

Breadcrumb

  1. Frequently Asked Questions (FAQ)

FAQ: I need emergency services

Facebook Twitter Email Copy

Questions about emergency services

Open all Close all
Something unexpected has happened and my carer cannot look after me. How can I get emergency respite care?

If there’s an emergency, such as your primary carer passes away, or develops a major illness, you can call Carer Gateway on 1800 422 737.

You may need to provide some additional information when you call, to make sure the right type of care can be provided.

Read more

I’m leaving hospital soon and I need care when I get home. What are my options?

Transition care is the best option for you in this situation. Transition care provides short-term specialised care after a hospital stay.

Transition care includes services like nursing, physiotherapy, and personal care. 

To receive transition care, ask the hospital staff to arrange an assessment before you are discharged. You can also contact My Aged Care on 1800 200 422.

Read more

A loved one or family member suddenly needs aged care. What can I do?

There are three options for you:

  • For urgent medical care, call their doctor or emergency services on 000.
  • For emergency respite care, contact Carer Gateway on 1800 422 737. For more information, you can go to the Carer Gateway website.
  • For ongoing care (longer than respite can provide), call My Aged Care on 1800 200 422 to arrange an assessment. If you want to speak on their behalf, you will need to become their representative.

Read more about respite care

Return to FAQ topics
Back to top

Further information

  • For health professionals
  • For service providers
  • For carers
  • Support and advocacy
  • Non government-funded providers
  • Quality
  • Aged care reforms
  • Frequently Asked Questions
  • News and updates
  • Resources

Tools

  • Apply for assessment
  • Income and means assessments
  • Eligibility checker
  • Fee estimator
  • Non-compliance checker
  • Make a referral
  • Find a provider
  • Help explorer
  • My guide to aged care

Contact us

1800 200 422 (Freecall)

Mon - Fri 8am - 8pm
Saturday 10am - 2pm

More contact options
Accessible for all
Complaints
About us

Footer site info links

  • Terms of use
  • Privacy
  • Glossary
  • Sitemap
© Commonwealth of Australia.
Site Version: c4cab08d-master