Carers meeting

How assessment works

Before you can access any government funded services, you must have a My Aged Care assessment. An assessment helps to ensure you receive the care and support you need.

An assessment will work out your care needs and what types of care and services you may be eligible for.

You may feel worried about being assessed by someone you don’t know but the assessor is trained to talk to people in your situation and will understand how you are feeling. Tell them honestly about your situation and any concerns you may have.

You are welcome to have another person, such as a family member, friend or your carer, with you during your assessment.

The assessment process

My Aged Care will work out if you need an assessment to access services. Start by calling My Aged Care, with your Medicare card ready when you call.

The staff will ask for permission to create a client record to register you with My Aged Care. This holds:

  • information about your needs
  • results of any assessments
  • details of any aged care services you receive.

They will also ask you questions about:

  • any support you are currently receiving
  • any health concerns you may have
  • how you are managing with activities around the home
  • your safety in the home.

Your answers will help them understand your care needs. Based on the information you give My Aged Care, you may be referred for:

  • a home support assessment with a Regional Assessment Service (RAS) if you need low level support to stay independent in your home
  • a comprehensive assessment with an Aged Care Assessment Service (ACAT) if you have more complex care needs.

With your consent, the contact centre will give your My Aged Care client record to an assessor. This saves you retelling your story.

If you have immediate needs, My Aged Care may also refer you directly to services before your assessment takes place.



If you have been referred for assessment, read about what to expect and what you can do to prepare for a home support assessment with a RAS or a comprehensive assessment with an ACAT.

Last reviewed: 18 December, 2017.