My Aged Care | Australian Government

What's helping others

If you've noticed you can't do the things you used to, and you want to know what help might be available, you are in the right place.

Explore the stories below to see how other people dealt with similar situations, and the services they found helpful. If you think you're ready to access aged care services you can apply for an assessment. During your assessment, you and your assessor will discuss your needs and what support might be right for you.

29 stories

How Abel found an aged care home that suited his care needs and cultural beliefs

After his partner passed away, Abel had managed with services through the Support at Home program. But after some time, he was struggling and decided to move into an aged care home. He contacted My Aged Care for help.
  • Residential accommodation
  • Residential clinical care
  • Residential everyday living
  • Residential non-clinical care

Barry found that physiotherapy helped get him back into his garden

After suffering a stroke, 81-year-old Barry’s balance was badly affected. He wanted help to do more around his home and garden and to resume his social life. So he contacted My Aged Care.
  • Allied health and therapy
  • Home adjustments
  • Home maintenance and repairs

How physiotherapy helped Deepa’s movement and independence

When Deepa turned 86, her health started to decline, her energy dropped, and she became less active. She even found it hard to go into her small backyard garden. Deepa arranged for an aged care assessment.
  • Allied health and therapy
  • Home adjustments

How home assistance helped Demetri feel like himself again

Demetri had some limitations due to his cerebral palsy. As he got older, he no longer felt confident doing household chores. So he contacted My Aged Care to arrange an assessment.
  • Equipment and products
  • Domestic assistance

How transition care helped Des to get back on his feet after a hospital stay

When Des fell over, broke his leg and needed surgery, he was told he would be out of action for a few months. Needing support after he left hospital, the staff recommended My Aged Care.
  • Assistance with transition care
  • Allied health and therapy
  • Equipment and products
  • Personal care

Some simple changes around the house boosted Eleanor’s confidence

Eleanor lived with vision impairment, but she had always managed to get by. After her husband passed away, she wanted to continue living at home, so her GP referred her to My Aged Care.
  • Equipment and products
  • Home adjustments

Fatima found that nursing care and social support helped get her out and about

Fatima lived with Parkinson’s disease and was finding it harder to exercise. After her husband passed away, life became much more challenging. So she contacted My Aged Care.
  • Nursing care
  • Social support and community engagement

Faye received support to help with swallowing

Faye's care worker Justin noticed that she seemed to be having trouble eating and suggested it might be a good idea to get some advice. Faye spoke to her care partner, Lauren, who helped her access additional services.
  • Allied health and therapy
  • Care management
  • Domestic assistance
  • Meals
  • Nutrition

How residential nursing care helped Frances recover from a bad fall

Frances had a fall getting out of bed at her aged care home which made it harder to join in activities with her friends. An onsite nurse attended to her wound and assisted in her recovery.
  • Residential accommodation
  • Residential clinical care
  • Residential everyday living
  • Residential non-clinical care

How respite care helped improve George and Mei’s health and wellbeing

After many months of caring for his wife Mei, George began to feel run down. Mei had dementia, and as her condition worsened, George realised they needed some extra support.
  • Allied health and therapy
  • Home or community general respite
  • Personal care

How restorative care helped Georgios recover from a fall

One day Georgios slipped at his local pool and fell hard on his hip, limiting his movement. Struggling to complete his usual daily activities, he contacted My Aged Care.
  • Allied health and therapy
  • Domestic assistance
  • Restorative care management

How occupational therapy helped rebuild Gianni’s confidence

After two falls at home, Gianni could still do most of his daily activities, but he lost the confidence to shower and go to the toilet by himself. So he contacted My Aged Care for an assessment.
  • Allied health and therapy
  • Equipment and products
  • Home adjustments
  • Personal care

Community transport was a perfect way to help Hannah socialise

Hannah had always been very active, meeting friends, running errands, and taking part in community activities. But her cataracts had become bad enough that she had to stop driving.
  • Social support and community engagement
  • Transport

Hwan found that regular exercise helped him get out more

Hwan felt trapped by constant pain, which was making him go out less. His isolation was getting him down, so he contacted My Aged Care to find support.
  • Equipment and products
  • Restorative care management
  • Therapeutic services for independent living
  • Transport

How some extra help at home let Jack and Elsie live independently

Jack and Elsie wanted help at home. Daily tasks like cleaning and gardening were getting harder, even with help from their family. So they went to My Aged Care to get help.
  • Equipment and products
  • Domestic assistance
  • Home maintenance and repairs

As Judy’s dementia developed, support and changes around the house helped

When Judy’s dementia was first diagnosed, her symptoms were mild. But over the years, her short-term memory declined. So her husband called My Aged to find out what support might be available.
  • Equipment and products
  • Care management
  • Domestic assistance
  • Social support and community engagement
  • Transport

Mary decided the time was right for residential care

Mary's health and care needs were changing. She was struggling on her own at home and decided it was time to consider an aged care home. She contacted My Aged Care and requested an assessment.
  • Residential accommodation
  • Residential clinical care
  • Residential everyday living
  • Residential non-clinical care

How transition care helped Omar recover after a hospital stay

Omar had a fall and needed surgery. Knowing that he would have limited mobility once he was back home, a social worker referred Omar to My Aged Care while at hospital.
  • Equipment and products
  • Domestic assistance
  • Personal care
  • Social support and community engagement
  • Transport
  • Assistance with transition care
  • Allied health and therapy

How home respite helped Phuong and Harry balance health, home, and social time

Phuong was her husband Harry's full-time carer. But her own health began to suffer, and it became hard to balance caring, daily duties, and looking after her own wellbeing. So she called My Aged Care.
  • Allied health and therapy
  • Equipment and products
  • Domestic assistance
  • Home or community general respite
  • Personal care
  • Specialised support services

Roger and Elaine looked for little luxuries while receiving residential care

Roger and Elaine were enjoying retirement, but found it was getting too hard to look after the house and each other. They started looking into aged care homes and organised an aged care assessment through My Aged Care.
  • Residential accommodation
  • Residential clinical care
  • Residential everyday living
  • Residential non-clinical care

How products and equipment helped Rosa to keep her independence at home

After a stroke, Rosa found that she needed help with most things, including dressing and cooking. So her son suggested she contact My Aged Care to see if she could get some help.
  • Equipment and products

How end-of-life and palliative care helped Sanjeeta to stay at home.

When Sanjeeta found out she had late-stage pancreatic cancer, she knew she wanted to remain at home, surrounded by photos of her family and friends, her plants and mementoes of her travels.
  • Equipment and products
  • Care management
  • Nursing care
  • Nutrition
  • Personal care
  • Home or community general respite

Sarah’s skin integrity improved with nursing care

When Sarah recovered from a fall that had her in a wheelchair for over a month, she realised she still needed some help. She organised an aged care assessment through My Aged Care.
  • Care management
  • Domestic assistance
  • Home maintenance and repairs
  • Nursing care
  • Transport

Sel needed respite so his partner Alix could see family

Sel relied on his partner Alix as his carer. So, when Alix needed to spend time with her newborn granddaughter, he contacted My Aged Care to see if he could access respite care.
  • Community cottage respite

Seo-Yeon found herself in good hands with care partner, Nari

When Seo-Yeon was approved for the Support at Home program, she searched for a provider that could provide the services she needed, including workers that spoke Korean and knew her culture.
  • Care management

Getting extra support around the home helped to manage Stella’s Parkinson’s

As Stella's Parkinson’s disease worsened, she and her husband John worried they wouldn’t be able to manage things. So he called My Aged Care to see if they could get some support.
  • Allied health and therapy
  • Domestic assistance
  • Nursing care
  • Personal care
  • Home adjustments
  • Therapeutic services for independent living

Trevor’s house became much safer after a clean-up

Trevor loved to collect and fix discarded furniture. But when his mobility declined, everything became overgrown, rotted, and rusted. He called My Aged Care to see what help was available.
  • Hoarding and squalor assistance
  • Allied health and therapy
  • Home maintenance and repairs

How help at home supported Uncle Charlie’s changing care needs

At first, Uncle Charlie only needed meals. But when his mobility declined, he and his daughter Tess talked to their health clinic nurse who helped them arrange an assessment through My Aged Care.
  • Equipment and products
  • Home adjustments
  • Meals
  • Nursing care
  • Personal care

Wei was able to enjoy his favourite food again with some cooking support

Wei began struggling to stand for long periods of time. This made it hard for him to spend much time cooking – something he really enjoyed.
  • Domestic assistance
  • Meals

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