My Aged Care | Australian Government

Eleanor’s story

Eleanor lived with vision impairment for years, but she had always managed to get by with her husband Dan’s support.

However, after Dan passed away, it became hard for Eleanor to live on her own. She had trouble moving safely around the house, doing basic tasks, such as paying household bills, and getting ready in the morning.

Eleanor’s daughter suggested she consider moving in with her, but Eleanor wanted to continue living in her own house. So, her GP referred her to My Aged Care for an aged care assessment.

An assessor met with Eleanor to discuss her needs and goals and approved her for services through the Commonwealth Home Support Program. The assessor referred her to a service provider who organised the installation of grab rails to help her remain safe in her home.

Eleanor also received some equipment to help with her low vision. This included a magnifier, an accessible mobile phone and a screen reader for her computer. 

These simple changes made Eleanor much more confident to move around her house – a big relief for her and her daughter.

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Services featured in Eleanor’s story

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How can I get these services?

To access these services, you will need to be assessed. An aged care assessment determines whether you are approved to access services based on your care needs.