Retired baker Seo-Yeon lived with her son Jun. While she had lived in Australia for 20 years and spoke English well, there were still some terms she would ask Jun about.
Her mobility had started to decline, so Seo-Yeon and Jun talked to their local GP about their concerns. The GP helped arrange an assessment through My Aged Care.
Seo-Yeon was approved for Support at Home services and after a wait, she received her allocated funding. Jun helped her find a provider that offered the services she needed, including workers that spoke Korean and knew her culture.
Seo-Yeon was worried that she would have problems managing everything, especially when Jun was away for work. However, these worries eased when the provider’s care partner, Nari, visited for Seo-Yeon's scheduled appointment. After a little time getting to know each other, Nari checked Seo-Yeon's Notice of Decision letter and support plan. They discussed her preferences for services and how often she needed support. While Nari’s Korean wasn’t as good, she happily communicated the details Seo-Yeon struggled with.
Seo-Yeon was very happy (Jun too), so she told Nari she would like to use their organisation’s services. Nari explained that the provider would draft a service agreement outlining the terms, conditions, rights, and responsibilities. After some time to consider and talk about the agreement with Jun, Seo-Yeon signed the agreement. Nari and Seo-Yeon then created a care plan, and worked out how to use her quarterly budget. From there, Nari coordinated her services.
Nari came for regular visits to ask how things were going and to check her progress. Seo-Yeon felt comfortable that workers were attentive to her experience and Nari was able to speak to the right people and adjust her care appropriately. When Seo-Yeon didn’t understand something about the mobility exercises she had to do on her own, Nari was able to explain it in terms she understood.
Seo-Yeon always appreciated these visits, not only because it meant she knew someone was there to help while Jun was away. She also enjoyed hearing Nari’s Korean improve every time they chatted.
Services featured in Seo-Yeon’s story
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To access these services, you will need to be assessed. An aged care assessment determines whether you are approved to access services based on your care needs.
