News and updates

2024 Residents’ Experience Survey results are out

The Residents’ Experience Survey is an opportunity for aged care residents to provide feedback and tell us about their experiences. This information provides important insights into the quality of services older people receive in aged care homes.

New video on the new rights-based Aged Care Act

Aged care in Australia is changing for the better. The new Aged Care Act starts from 1 November 2025. It includes a Statement of Rights to help make sure you are at the centre of your aged care. A new video is available to help explain what rights you have when accessing aged care services.

Now open: Improving Aged Care in Australia Survey

The Department of Health, Disability and Ageing is seeking feedback from older people, their families and carers about the changes being made to aged care.

New eLearning to help you get ready for the new Aged Care Act

From 1 November this year, aged care in Australia is changing. To help you, your family or carers understand the changes, the Department of Health, Disability and Ageing is developing a series of free online learning modules.

Aged care information hubs at participating libraries

Learn more about the latest improvements to aged care by visiting one of the 30 aged care hubs at participating libraries across Australia.

Older person receiving assistance at home

New Support at Home resources now available

We are improving in-home aged care to help you live independently at home for longer. The new Support at Home program will begin from 1 November 2025.

New Aged Care Act to start from 1 November

The new Aged Care Act 2024 and Support at Home program start will be briefly deferred to the 1 November 2025.

My Aged Care launches extra face-to-face support across 29 locations

There are now 29 additional Aged Care Specialist Officers (ACSO) providing face-to-face aged care support at select Services Australia locations.

Jeff was encouraged to get help after talking to his neighbours

Jeff had a passion for gardening. But one day, an injury made him realise some changes were needed. With some support from My Aged Care, he receives gardening support, and now his garden looks better than ever.

Auslan video interpreting services are now available

You can now contact My Aged Care through a free Auslan video interpreting service. The three-way video chat is available if yourself or a loved one is Deaf, Deafblind or hard of hearing.

‘Be Connected’ podcast helps you stay safe online

There’s now a new podcast series to help keep you safe online. Be Connected answers common technology questions for older Australians and provides useful tips on how to protect yourself online.

New grief and bereavement website

The Australian Centre for Grief and Bereavement has developed a new website for people living and working in aged care who have been impacted by COVID-19.

OPAN: Stay Connected and Supported

A new initiative from the Older Persons Advocacy Network (OPAN) is linking older Australians to a range of services which can help them stay connected and supported in their communities.

New resource: 10 questions to ask about residential aged care

The New South Wales Nursing and Midwifery Association, along with other aged care experts, has developed new resources to empower older Australians to ask questions when searching for an aged care home.

My Aged Care website no longer supports Internet Explorer

Last year Microsoft, and as a result, the My Aged Care website, stopped supporting Internet Explorer (IE). This means if you use IE to access the My Aged Care website, you will likely notice some features do not work, or are no longer available.

Disability Gateway now live

The Department of Social Services has launched a new service for Australians with disability, their families and carers, to find and access trusted disability support information and services.

COVID-19: what do I do if I need a vaccine?

If you’re an older person receiving aged care services, or care for someone receiving services, there is information available to you about the COVID-19 vaccine program for aged care. This includes older people who receive residential, in-home and community aged care.

New dementia support pilot launched

A new online tool, My Dementia Companion, is available to support family, friends and carers of people living with dementia. Initially, this is running as a six-week pilot.

Royal Commission into Aged Care Quality and Safety

Explore the OPAN self-advocacy toolkit

The Older Persons Advocacy Network (OPAN) has released a free self-advocacy toolkit. If you are looking into aged care services, the toolkit can give you the skills, information, and resources you need.

How you appoint a support person has changed

If you're planning for, or receiving, aged care services it can help to appoint a person to support you. You can now appoint an individual or an advocacy organisation to support you through the aged care process.

Spotlight: My Aged Care’s Help explorer

If you're unsure about what aged care services are available, it can help to read about people in similar situations and how they received help.