Skip to main content
Due to scheduled maintenance, the Make a referral and Apply online tools will be unavailable on Saturday 27 September 6:00pm - Sunday 28 September 10:00am (AEST). The My Aged Care Online Account and associated portals will also be unavailable during this time.

For information on scheduled website maintenance and other important news, see News and Updates.
My Aged Care Home My Aged Care
  • Home
  • Types of care
    • Where to start?
    • Learn about types of care
    • Am I eligible?
    • Help at home
    • Short-term care
    • Aged care homes
  • Assessment
    • The assessment process
    • How to apply for assessment
    • Prepare for your assessment
    • After your assessment
    • When to get re-assessed
    • Apply for assessment online
  • Find a provider
    • Search for a provider
    • Compare providers
    • What to consider
    • Understanding costs
    • Setting up services
  • Manage my services
    • How to make changes
    • Arranging someone to support you
    • Access your Online Account
  • Contact us
    • How to contact us
    • Accessible services
    • About My Aged Care
    • Complaints process
  • News
    • News and updates
    • Improving Australia's aged care system
Languages
Popular pages
Home Care Packages Access your Online Account Arranging someone to support you Aged care home costs and fees Respite care
Tools to support you
Find a provider
How much will I pay?
Make a referral
Start typing what you're looking for and select 'Enter' to see your search results or choose from the 'Suggestions' list that appears. If you're not sure what to search for, you can browse our popular pages and tools.

Breadcrumb

  1. News and updates

Changes to Staffing rating for Star Ratings

Facebook X (Twitter) Email Copy

Published date: 25 September 2025

Star Ratings help you compare and choose residential aged care homes. 

Aged care homes receive an Overall Star Rating between 1 and 5 stars based on 4 sub-category ratings: Residents’ Experience, Compliance, Staffing and Quality Measures.

We’re making changes to the Staffing rating to provide greater insight into the quality of care provided at aged care homes.

From 1 October 2025, the Staffing rating will better reflect the amount of care time residents receive from staff. Aged care homes will need to meet both legislated care minutes targets (total care minutes and registered nurse care minutes), to get 3 stars or more for their Staffing rating. You will start to see the changes in Star Ratings from mid 2026.

Learn more

  1. Read the fact sheet that explains the change in more detail.
  2. Learn more about Star Ratings.
  3. Use the Find a Provider tool to search for aged care homes and see their Star Ratings.

Last updated date: 25 September 2025

News and updates

For alerts on issues like COVID-19, information on new features coming to this website, important updates from the Australian Government about aged care, and more, visit our News and updates page.

Browse all news
Back to top

Further information

  • For health professionals
  • For service providers
  • For carers
  • Support and advocacy
  • Non government-funded providers
  • Quality
  • Aged care reforms
  • Frequently Asked Questions
  • News and updates
  • Resources

Tools

  • Apply for assessment
  • Income and means assessments
  • Eligibility checker
  • Fee estimator
  • Non-compliance checker
  • Make a referral
  • Find a provider
  • Help explorer
  • My guide to aged care

Contact us

1800 200 422 (Freecall)

Mon - Fri 8am - 8pm

Saturday 10am - 2pm

More contact options

Accessible for all

Complaints

About us

Footer site info links

  • Terms of use
  • Privacy
  • Glossary
  • Sitemap
© Commonwealth of Australia.
Site Version: a1e05e70-master