Published date: 23 October 2025
A new My Aged Care website will launch on 1 November 2025 to support the start of the new Aged Care Act.
To ensure the website is up to date, it’s important that aged care providers regularly review their details with My Aged Care. This can be done by verifying and/or updating service and pricing information through the My Aged Care Service and Support portal.
Key steps for Support at Home providers to complete
From 3-7 November 2025, Support at Home providers must complete the following actions in the Service and Support portal:
- Verify and update the services you deliver. This includes removing services that are not included in the Support at Home service list.
- Update pricing for the services you deliver.
- Revalidate that your service delivery area is accurate.
- Confirm outlet names and descriptions. Support at Home outlets will be created using existing home care information as the basis on most data points.
This is a critical requirement for the transition to Support at Home. Providers who do not complete this by 7 November 2025, may have inaccurate service and pricing information available on the Find a provider tool.
Learn more
For more information, read the Department of Health, Disability and Ageing’s provider digital readiness checklist.
Last updated date: 23 October 2025
