Published date: 15 September 2025
Whether you’re accessing aged care services in your own home, an aged care home or in the community, the Aged Care Quality Standards define what quality care looks like.
The Quality Standards set clear expectations for aged care providers to:
- respect your rights
- treat you with dignity and respect
- value your identity, culture and diversity
- give you choices and involve you in decision-making
- give you understandable information
- help you to connect with your community.
From 1 November 2025, the Quality Standards will be strengthened under the new Aged Care Act.
The strengthened Quality Standards are more measurable and detailed. They set the standards for the level of care you can expect to receive.
Involving you in your care
Strengthened Quality Standards mean your provider must involve you in your care and should:
- listen to your feedback and concerns
- give you choice in the way your care is delivered to meet all your needs, goals and preferences
- give you information about your funded aged care services
- make sure the people involved in your care are the right people to provide your care
- maintain clean, safe and comfortable environments
- make sure your food is tasty and nutritious, and give you choice about what and how much you eat and drink
- plan for emergencies to keep you safe
- keep your information safe and private.
More information
Watch the Quality Standards videos (available in 6 languages) to learn more.
Last updated date: 15 September 2025
