Last updated:
Informing older people, their families and carers about their rights when sharing feedback or making a complaint with their provider.
The Department of Health, Disability and Ageing encourages you to make a complaint or raise an issue if you feel your provider has not upheld your rights
The new Aged Care Act puts you at the centre of your aged care and introduces laws to protect your rights.
Your rights are protected through provider regulations enforced by the Aged Care Quality and Safety Commission and the Department of Health, Disability and Ageing.
Giving feedback if you have concerns
Whether it’s a concern about your care, a breach of your rights or something that just doesn’t feel right, you can make a complaint.
You have a right to give honest feedback to your provider without fear of being punished or treated unfairly.
Your feedback helps your provider understand what is working well and to identify improvements.
Raising an issue to call out misconduct
Whistleblower protections means you can safely report anyone who isn’t following the law.
These protections make sure:
- you are safe from unfair treatment or threats when raising an issue
- your identity stays private if you ask for confidentiality.
Who you can talk to
If you feel uncomfortable giving feedback or raising an issue with your provider, or if you’re unsatisfied with the way they’ve handled it, you can talk to:
- the Complaints Commissioner or a staff member of the Aged Care Quality and Safety Commission
- the Department of Health, Disability and Ageing
- an aged care provider or worker
- a CEO or Board member
- a police officer
- an independent aged care advocate.
The Older Persons Advocacy Network (OPAN) offers free, confidential support to help you.
Watch the Your aged care rights video, available in 7 languages and Auslan to understand your rights.
Published: