In this section, you can learn about how to apply for an assessment, what's involved, and what you'll need to prepare for it. It's easy to apply for an assessment, and most assessments take place in your home. This ensures that you feel comfortable and safe when the assessor visits and asks you about your situation and needs.
Applying for an assessment
If you’ve realised that you need some help and want to access aged care services, the first step is to get assessed.
There are a few ways to apply for an aged care assessment:
- Apply online: You can complete the online application for yourself or on behalf of a family member or friend. You will need your Medicare card to hand. The application takes 10 to 15 minutes.
- Apply on the phone by calling My Aged Care on 1800 200 422: If you need assistance on the call, there are support options available.
- Apply in person: If you would prefer to talk to someone face to face, you can make an appointment with an Aged Care Specialist Officer (ACSO) at a Services Australia centre by calling 1800 227 475.
Once your application is complete, an assessment organisation will call you (or someone you choose) to discuss your needs and, based on the discussion, arrange a date for the assessment.
Assessments are carried out in your home by a trained assessor. They can also be arranged at other locations or via telehealth when necessary.
The screens were nice and bright, and everything was there that I needed. I was able to do it online on my phone and the process was nice and easy as mum was there to answer all the questions with me.
It’s not as daunting as you think it is. Doing it on my phone was a lot easier than ringing up.
Preparing for your assessment
The assessor will come to your house and ask you some questions about your current situation and needs so they can recommend the support and services that might suit you.
The assessment is a simple process, but it’s good to be prepared and know what to expect, such as:
- what information and documents you'll need
- what the assessor will ask you
- what you should ask your assessor
- who can be with you at the assessment.