The Department of Health, Disability and Ageing (the department) manages the Australian Government funded aged care system, including the My Aged Care service.
Security
The My Aged Care website does not store your personal information. Information that is collected on the website is stored in the My Aged Care system which can only be accessed by authorised people.
The Website has been tested to an advanced level of site security. However, users are advised that there are inherent risks in transmitting information across the internet, including the risk that information sent to or from a website may be intercepted, corrupted or modified by third parties. If you have any security concerns, or if you wish to provide personal information by other means (e.g. by telephone or paper), you may contact the Contact Centre on 1800 200 422.
Analytics
To improve your experience on our website, we may use 'cookies'. Cookies are an industry standard, and most major websites use them.
When you visit this site, the Department makes a record of your visit and logs the following information for statistical or systems administration purposes:
- the user's server address
- the user's top level domain name
- the date and time of access to the site
- pages accessed and documents downloaded
- the previous site visited
- type of browser used.
This information is analysed to show broken links in our website, bottlenecks, and other site problems. We use this information to maintain our site for your efficient use.
The Department uses cookies for maintaining contact with a user through a website session. A cookie is a small file supplied by the Department, and stored by the web browser software on your computer when you access our site. Cookies allow us to recognise you as an individual web user, as you browse our website.
Two cookie types may be used by this website:
Cookies privacy
No attempt will be made to identify users or their browsing activities unless legally compelled to do so, such as in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's log files.
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
By using this website, you consent to the processing of data about you by Google in the manner described in Google's privacy policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
Contact us
To find out more about how we manage personal information, you can Contact us, or read the My Aged Care Privacy policy.