If you’ve had your aged care assessment but are still waiting for the outcome, you may have some questions.
You might want to know when you will hear back, what services you will be able to access, and what to do if your circumstances changes in the meantime.
Most people experience some wait time. But there are some things you can do during this time to build your knowledge and help plan for next steps.
On this page
Checking the progress of your assessment outcome
Wait times for receiving an assessment outcome letter (sometimes called a ‘Notice of Decision’) and support plan can vary depending on your situation. If you’d like an update, you can:
- call your assessment organisation if you haven’t heard from them after 2 weeks
- check the progress of your My Aged Care application or assessment by logging into your My Aged Care Online Account
- call My Aged Care on 1800 200 422.
To talk to someone at My Aged Care in a language other than English, you can contact the Translating and Interpreting Service (TIS National) by calling 131 450 and asking for 1800 200 422.
If you are an older Aboriginal and/or Torres Strait Islander person, an Elder Care Support worker can help at each step of the assessment process and throughout your aged care experience.
Managing changes to circumstances
We understand that things may change after your assessment and before you receive an assessment outcome. For example, you might need urgent care, your registered supporter might change contact details, or your carer might need more support. There are ways you can respond to the change, whether that’s by letting us know, or by seeking additional support.
Finding service providers in your area
If you haven’t already done so, you can spend some time researching different providers who operate in your area.
It’s important to look around and compare providers to find the right one for your needs.
You can use the Find a provider tool to search for providers by location or by name (if someone has suggested a particular provider). As you research, consider:
- location
- services
- quality of care
- availability of services.
You can also look for providers who offer specialised care for people who have more specific needs.
If you are an older Aboriginal and/or Torres Strait Islander person you can find services through the National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC) program. An Elder Care Support worker can also help in finding and choosing an aged care service that meets your care and cultural needs.