Your service provider is responsible to ensure you receive quality care and services. Your service provider has a responsibility:
- To respect your rights
Your rights are protected, whether you receive transition care at home, in the community, or in a residential aged care home setting. Your rights are outlined in the Charter of Aged Care Rights.
- To provide you with quality services
Your provider must provide care that complies with the Aged Care Quality Standards. The standards reflect the level of care and services you can expect from your provider. Read more about the Aged Care Quality Standards.
What if there are no vacancies?
You will still be approved even if there isn’t an immediate vacancy, as transition care places can become vacant at short notice. If, after the 28-day entry period, a vacancy does not present itself, you will need to be reassessed.
As a reminder, assessment approval does not guarantee a place in the program.
Can I take time away while I’m on a transition care program?
There are no leave arrangements while receiving transition care. If you are absent from care for more than 24 hours, you will require a new ACAT assessment when you return.
Can my care be extended?
In exceptional circumstances, your care episode may be extended by six weeks. Extensions are only granted if you have further therapeutic care needs and wish to achieve a better outcome. Your provider will help fill out the additional paperwork required.
Can I stop my transition care early?
Yes, you can end your transition care at any time. Your recipient agreement will outline how you and your service provider can end your transition care early.
You cannot start both transition care and another form of Australian Government-funded aged care (such as residential care, respite or a Home Care Package), on the same day.
Your care plan will include strategies to help you meet your goals if you leave the program early.
What if I need to return to hospital?
If you return to hospital for a day procedure or an overnight stay, there is no break in the service. You will resume care upon leaving hospital.
If you return to hospital for longer than an overnight stay, you will lose your place in the program. You will then need to be reassessed before accessing services again. This doesn’t apply if readmission occurs in the first four-week ‘entry period’.
Can I change providers?
Yes, you can transfer from one service provider to another if there is no break in care, i.e. there is no day during which you do not receive transition care services. If you’re moving within your state or territory, you will keep your existing recipient agreement. If you’re moving interstate, you must be offered a new agreement.
What if I have a complaint?
If you are unhappy with any aspect of the care or services you receive, you have the right to make a complaint. Your first step should be to speak directly to your service provider, if you feel comfortable. They are there to support you, listen to your concerns, and take necessary action.
There are other options available too, including lodging a complaint with the Aged Care Quality and Safety Commission. You can read more information on our Contact us page.