Columbia Aged Care Services - Willowood Centre

Community & Connection: Willowood fosters a strong sense of belonging through daily activities that encourage genuine social connection, making residents feel like they are part of an extended family. Quality & Inclusive Care: The facility provides high-quality, accessible care that is tailored to and respects the diverse cultural backgrounds of every resident, ensuring dignity and support for all. Comfort & Security: Our facility—a three-level home—is designed for well-being. It features comfortable recreational, lounge, and dining areas on each level and every resident's room and the entire building has air-conditioning. We offer secure outdoor gardens with extensive seating for residents and their families to enjoy. Our 4-Star rating reflects our strong commitment to the resident experience and care.

Rooms and costs

Columbia Aged Care Services - Willowood Centre offers the following room types. See the details for each room for more information about its features, current availability, and enquiries.^[1]

Room types at this location

Superior

Shared room + ensuite

Max. daily room payment
or
Max. refundable room deposit

$152.66

Size

18m²

Standard

Shared room + shared bathroom

Max. daily room payment
or
Max. refundable room deposit

$130.85

Size

16m²

See all rooms

Overall Star Rating

Good

This rating is based on this home's performance in relation to Compliance, Quality Measures, Residents' Experience, and Staffing. The ratings for each of the sub-categories that make up the Overall Star Rating are shown below. See how this is calculated.

Last updated on 20 February 2026

Specialisations

Columbia Aged Care Services - Willowood Centre has not listed any specialisations.

Residents' Experience

Find out how other residents feel about the care and services they received at this aged care home to see if it is a good match for you. These ratings are calculated from the results of an annual independent survey of residents at government-funded aged care homes across Australia.

Residents' Experience

Acceptable

The Residents' Experience rating shows what current residents think of Columbia Aged Care Services - Willowood Centre. See how this is calculated.

Last updated on 16 October 2025

Residents' Experience Survey results

What the responses mean:

Always

Most of the time

Some of the time

Never

Survey questions

Residents' responses

Question 1

Do staff treat you with respect?

56%

44%

Question 2

Do you feel safe here?

63%

25%

13%

Question 3

Is this place well run?

38%

50%

13%

Question 4

Do you get the care you need?

44%

50%

Disclaimers

All information on this page - excluding Star Ratings, verified specialisations and Residents' Experience - is entered and maintained by Columbia Aged Care Services - Willowood Centre, who is responsible for ensuring the information is accurate, complete and up to date.

The Department of Health, Disability and Ageing assess the quality of care at all government-funded aged care homes. Based on these assessments, each home receives a Star Rating as a simple way of showing information about the quality of care they provide and how they compare to others. Read more about Star Ratings.

If you pay a refundable accommodation deposit or a refundable accommodation contribution, they may be subject to retention. Any daily accommodation payment you make may also be subject to indexation. Learn more about aged care home costs and fees.

Specialisations with a check mark symbol are verified by the Department of Health, Disability and Ageing. Each verification lasts for 3 years from the date it was granted. Once it expires, providers can apply again if they want to continue to be recognised for a specific specialisation on the Find a Provider tool. Learn more about how the specialisation verification process works.