Cyril Jewell House

Cyril Jewell House, part of The Royal Melbourne Hospital, is situated in the quiet suburban streets of Keilor East and comprises 45 beds with a choice of single and double shared rooms. The home has multiple areas including lounge and dining rooms and multiple outdoor garden areas that residents can utilise independently or with carers and family. Cyril Jewell House, part of the Royal Melbourne Hospital, is accredited to provide all levels of residential aged care (low to high care needs), as well as end-of-life (palliative) care. Our qualified team of nurses and multidisciplinary staff work together with residents and families to develop individualised care plans to meet your needs.

Overall Star Rating

Good

This rating is based on this home's performance in relation to Compliance, Quality Measures, Residents' Experience, and Staffing. The ratings for each of the sub-categories that make up the Overall Star Rating are shown below. See how this is calculated.

Last updated on 20 February 2026

Specialisations

Cyril Jewell House has not listed any specialisations.

Residents' Experience

Find out how other residents feel about the care and services they received at this aged care home to see if it is a good match for you. These ratings are calculated from the results of an annual independent survey of residents at government-funded aged care homes across Australia.

Residents' Experience

Acceptable

The Residents' Experience rating shows what current residents think of Cyril Jewell House. See how this is calculated.

Last updated on 16 October 2025

Residents' Experience Survey results

What the responses mean:

Always

Most of the time

Some of the time

Never

Survey questions

Residents' responses

Question 1

Do staff treat you with respect?

17%

83%

Question 2

Do you feel safe here?

67%

25%

Question 3

Is this place well run?

25%

75%

Question 4

Do you get the care you need?

33%

67%

Related resources and brochures

The provider has supplied the following materials, which you can save or print for future reference.

Electronic Brochure1.6MB - PDF

Disclaimers

All information on this page - excluding Star Ratings, verified specialisations and Residents' Experience - is entered and maintained by Cyril Jewell House, who is responsible for ensuring the information is accurate, complete and up to date.

The Department of Health, Disability and Ageing assess the quality of care at all government-funded aged care homes. Based on these assessments, each home receives a Star Rating as a simple way of showing information about the quality of care they provide and how they compare to others. Read more about Star Ratings.

If you pay a refundable accommodation deposit or a refundable accommodation contribution, they may be subject to retention. Any daily accommodation payment you make may also be subject to indexation. Learn more about aged care home costs and fees.

Specialisations with a check mark symbol are verified by the Department of Health, Disability and Ageing. Each verification lasts for 3 years from the date it was granted. Once it expires, providers can apply again if they want to continue to be recognised for a specific specialisation on the Find a Provider tool. Learn more about how the specialisation verification process works.