Southern Cross Care St Francis Residential Aged Care

Southern Cross Village Plumpton is a well-established residential aged care facility offering an enhanced lifestyle in a relaxed community environment. Conveniently, our facility is adjacent to Plumpton Shopping Centre which provides services, such as, an after-hours medical centre and chemist, optometrist, dentist, post office and general retail services. Additionally, the village is also adjacent to the Good Shepherd Church and a short drive from both Blacktown and Mt Druitt Hospitals. Bus services operate from the village regularly. All units have patios with expansive outlooks, en-suites and a 24-hour emergency call system in place.

Overall Star Rating

Good

This rating is based on this home's performance in relation to Compliance, Quality Measures, Residents' Experience, and Staffing. The ratings for each of the sub-categories that make up the Overall Star Rating are shown below. See how this is calculated.

Last updated on 20 February 2026

Specialisations

Southern Cross Care St Francis Residential Aged Care has not listed any specialisations.

Residents' Experience

Find out how other residents feel about the care and services they received at this aged care home to see if it is a good match for you. These ratings are calculated from the results of an annual independent survey of residents at government-funded aged care homes across Australia.

Residents' Experience

Acceptable

The Residents' Experience rating shows what current residents think of Southern Cross Care St Francis Residential Aged Care. See how this is calculated.

Last updated on 18 May 2025

Residents' Experience Survey results

What the responses mean:

Always

Most of the time

Some of the time

Never

Survey questions

Residents' responses

Question 1

Do staff treat you with respect?

69%

23%

Question 2

Do you feel safe here?

62%

23%

15%

Question 3

Is this place well run?

46%

23%

15%

Question 4

Do you get the care you need?

38%

46%

Disclaimers

All information on this page - excluding Star Ratings, verified specialisations and Residents' Experience - is entered and maintained by Southern Cross Care St Francis Residential Aged Care, who is responsible for ensuring the information is accurate, complete and up to date.

The Department of Health, Disability and Ageing assess the quality of care at all government-funded aged care homes. Based on these assessments, each home receives a Star Rating as a simple way of showing information about the quality of care they provide and how they compare to others. Read more about Star Ratings.

If you pay a refundable accommodation deposit or a refundable accommodation contribution, they may be subject to retention. Any daily accommodation payment you make may also be subject to indexation. Learn more about aged care home costs and fees.

Specialisations with a check mark symbol are verified by the Department of Health, Disability and Ageing. Each verification lasts for 3 years from the date it was granted. Once it expires, providers can apply again if they want to continue to be recognised for a specific specialisation on the Find a Provider tool. Learn more about how the specialisation verification process works.