Phillip Island Grove Care Community

Phillip Island Grove Care Community (formerly Banfields Aged Care) offers a charming and homelike environment surrounded by natural beauty nestled in the picturesque township of Cowes on Phillip Island. With beaches, parklands, and local attractions just moments away, our residents enjoy the relaxed island lifestyle with family and friends, all while feeling truly at home. At Phillip Island Grove, we provide compassionate, personalised care delivered by our experienced team, with registered nurses onsite 24/7. We offer permanent residential aged care, respite care, dementia care and palliative care in a warm and supportive environment. With access to allied health services and a dedicated wellbeing team, our residents are supported to maintain independence, dignity, and quality of life at every stage of their care journey.

Overall Star Rating

Acceptable

This rating is based on this home's performance in relation to Compliance, Quality Measures, Residents' Experience, and Staffing. The ratings for each of the sub-categories that make up the Overall Star Rating are shown below. See how this is calculated.

Last updated on 11 October 2026

Specialisations

Phillip Island Grove Care Community has not listed any specialisations.

Residents' Experience

Find out how other residents feel about the care and services they received at this aged care home to see if it is a good match for you. These ratings are calculated from the results of an annual independent survey of residents at government-funded aged care homes across Australia.

Residents' Experience

Good

The Residents' Experience rating shows what current residents think of Phillip Island Grove Care Community. See how this is calculated.

Last updated on 11 October 2026

Residents' Experience Survey results

What the responses mean:

Always

Most of the time

Some of the time

Never

Survey questions

Residents' responses

Question 1

Do staff treat you with respect?

76%

24%

Question 2

Do you feel safe here?

88%

12%

Question 3

Is this place well run?

47%

53%

Question 4

Do you get the care you need?

88%

12%

Related resources and brochures

The provider has supplied the following materials, which you can save or print for future reference.

Electronic Brochure3.3MB - PDF

Disclaimers

All information on this page - excluding Star Ratings, verified specialisations and Residents' Experience - is entered and maintained by Phillip Island Grove Care Community, who is responsible for ensuring the information is accurate, complete and up to date.

The Department of Health, Disability and Ageing assess the quality of care at all government-funded aged care homes. Based on these assessments, each home receives a Star Rating as a simple way of showing information about the quality of care they provide and how they compare to others. Read more about Star Ratings.

If you pay a refundable accommodation deposit or a refundable accommodation contribution, they may be subject to retention. Any daily accommodation payment you make may also be subject to indexation. Learn more about aged care home costs and fees.

Specialisations with a check mark symbol are verified by the Department of Health, Disability and Ageing. Each verification lasts for 3 years from the date it was granted. Once it expires, providers can apply again if they want to continue to be recognised for a specific specialisation on the Find a Provider tool. Learn more about how the specialisation verification process works.