Estia Health Willoughby

The caring staff and luxury facilities of Estia Health Willoughby, known as 'Elizabeth Lodge' have earned it a reputation for providing the finest service and comfort on Sydney's North Shore. This purpose-built, state-of-the-art residence is elegantly furnished to an art deco theme, offering the ultimate in comfort and design. Sweeping verandahs overlook beautiful landscaped gardens, where residents and guests can stroll, socialise and relax, while many upper level suites afford leafy views across the city.The unique Chevron wing delivers an even greater level of boutique luxury with impeccable attention to detail. Framed by beautiful jacaranda trees, Chevron's deluxe single suites all include kitchenettes and stylish elegant, fittings and features.Various members of staff speak a second language, and a number have been at the residence for many years, providing a genuine sense of familiarity, stability and understanding.A dedicated cognitive support

Overall Star Rating

Good

This rating is based on this home's performance in relation to Compliance, Quality Measures, Residents' Experience, and Staffing. The ratings for each of the sub-categories that make up the Overall Star Rating are shown below. See how this is calculated.

Last updated on 20 February 2026

Specialisations

Estia Health Willoughby has not listed any specialisations.

Residents' Experience

Find out how other residents feel about the care and services they received at this aged care home to see if it is a good match for you. These ratings are calculated from the results of an annual independent survey of residents at government-funded aged care homes across Australia.

Residents' Experience

Good

The Residents' Experience rating shows what current residents think of Estia Health Willoughby. See how this is calculated.

Last updated on 18 May 2025

Residents' Experience Survey results

What the responses mean:

Always

Most of the time

Some of the time

Never

Survey questions

Residents' responses

Question 1

Do staff treat you with respect?

73%

27%

Question 2

Do you feel safe here?

93%

Question 3

Is this place well run?

40%

60%

Question 4

Do you get the care you need?

93%

Disclaimers

All information on this page - excluding Star Ratings, verified specialisations and Residents' Experience - is entered and maintained by Estia Health Willoughby, who is responsible for ensuring the information is accurate, complete and up to date.

The Department of Health, Disability and Ageing assess the quality of care at all government-funded aged care homes. Based on these assessments, each home receives a Star Rating as a simple way of showing information about the quality of care they provide and how they compare to others. Read more about Star Ratings.

If you pay a refundable accommodation deposit or a refundable accommodation contribution, they may be subject to retention. Any daily accommodation payment you make may also be subject to indexation. Learn more about aged care home costs and fees.

Specialisations with a check mark symbol are verified by the Department of Health, Disability and Ageing. Each verification lasts for 3 years from the date it was granted. Once it expires, providers can apply again if they want to continue to be recognised for a specific specialisation on the Find a Provider tool. Learn more about how the specialisation verification process works.