Arcare Helensvale St James

In the beautiful suburb of Helensvale sits the equally stunning Arcare St James. Mediterranean-inspired architecture, a piazza-style courtyard and charming alfresco café recreate the ambience of Florence in the heart of the Gold Coast. Beyond the luxurious surroundings, your loved one will be supported by our innovative relationship-focused approach to celebrating and supporting old age. Arcare St James has 70 suites and offers permanent care. Extra services are available for select suites. Arcare St James features: - Large private suites with: - Ensuite with shower - Personal telephone - Foxtel available - Individual cooling - Balcony & courtyard access - Wireless internet - Alfresco café - Hairdressing salon - Intimate dining & lounge rooms - Manicured courtyards & gardens - Outdoor BBQ area - Delicious meals prepared fresh on site

Overall Star Rating

Acceptable

This rating is based on this home's performance in relation to Compliance, Quality Measures, Residents' Experience, and Staffing. The ratings for each of the sub-categories that make up the Overall Star Rating are shown below. See how this is calculated.

Last updated on 20 February 2026

Specialisations

Arcare Helensvale St James has not listed any specialisations.

Residents' Experience

Find out how other residents feel about the care and services they received at this aged care home to see if it is a good match for you. These ratings are calculated from the results of an annual independent survey of residents at government-funded aged care homes across Australia.

Residents' Experience

Improvement needed

The Residents' Experience rating shows what current residents think of Arcare Helensvale St James. See how this is calculated.

Last updated on 20 February 2026

Residents' Experience Survey results

What the responses mean:

Always

Most of the time

Some of the time

Never

Survey questions

Residents' responses

Question 1

Do staff treat you with respect?

50%

36%

Question 2

Do you feel safe here?

50%

43%

Question 3

Is this place well run?

36%

29%

Question 4

Do you get the care you need?

43%

14%

Disclaimers

All information on this page - excluding Star Ratings, verified specialisations and Residents' Experience - is entered and maintained by Arcare Helensvale St James, who is responsible for ensuring the information is accurate, complete and up to date.

The Department of Health, Disability and Ageing assess the quality of care at all government-funded aged care homes. Based on these assessments, each home receives a Star Rating as a simple way of showing information about the quality of care they provide and how they compare to others. Read more about Star Ratings.

If you pay a refundable accommodation deposit or a refundable accommodation contribution, they may be subject to retention. Any daily accommodation payment you make may also be subject to indexation. Learn more about aged care home costs and fees.

Specialisations with a check mark symbol are verified by the Department of Health, Disability and Ageing. Each verification lasts for 3 years from the date it was granted. Once it expires, providers can apply again if they want to continue to be recognised for a specific specialisation on the Find a Provider tool. Learn more about how the specialisation verification process works.