Agreeing to Restorative Care Pathway services

You will be given a list of the services that will be provided to you through the Restorative Care Pathway to meet your goals and assessed needs, and a pricing schedule.

Find out more about the Restorative Care Pathway.

Your service agreement will set out information about the contributions framework and how contributions are paid.

Find out more about costs and contributions and managing your budget. 

You and your provider enter into a service agreement as equal partners. You have rights and responsibilities to help you manage this partnership.

Your provider must give you a copy of the Code of Conduct for Aged Care and the Statement of Rights, which sets out the expectations for you and your provider.

Find out more about your rights and responsibilities and what to do if you have concerns about your care. 

While your service agreement focusses on terms and conditions of service, your goal plan centres around your needs. It outlines what you should achieve within your 16 week period of restorative care, known as a restorative care episode. Your goal plan must be finalised before or on the day you start receiving restorative care services.

You and your provider need to create an individualised goal plan together. It includes:  

• the start date and estimated completion date of the episode
• your care needs, specific goals, preferences, and existing supports
• any other services or supports you are receiving to help you meet your goals
• any assistive technology or home modifications and their costs, if applicable
• any risks identified during your assessment
• how often you receive services, and when
• your budget for the episode, including restorative care management  
• how and when the episode will be monitored and evaluated.

If you have a carer or registered supporter, they can be involved in the development of your goal plan. If your needs, goals, preferences, or situation change at a later point, your goal plan will be updated.  

The goals in your plan should specific, measurable, and achievable within your restorative care episode. 

Exit plans should be based on the goal plan that has been completed and reviewed throughout the episode. Due to the short-term nature of the pathway, exit planning should ideally begin at the start of your episode.  

An exit plan details your goals, services, and any assistive technology or home modifications you may have received. It then outlines whether those goals were met and will recommend whether you need to be reassessed for further support or higher-level services. 

You can get help from an aged care advocate to develop your agreement with your provider. Through the National Aged Care Advocacy Program, the Older Persons Advocacy Network (OPAN) provides free, confidential and independent information and support to older people seeking or receiving government-funded aged care as well as their families of choice or other supporters.

OPAN’s aged care advocates can help you to understand and exercise your aged care rights, find aged care services that meet your needs, and resolve issues with your government-funded aged care provider.

If you have questions or concerns, you can speak to an aged care advocate by calling the Aged Care Advocacy Line on 1800 700 600 to be connected with the aged care advocacy organisation in your state or territory. You can find out more by visiting the Older Persons Advocacy Network website. 

It’s important that you understand what you are signing. If you need a translator or interpreter, you can call TIS National on 131 450. Tell the operator the language you speak and ask the interpreter to call My Aged Care on 1800 200 422.  

For Aboriginal and Torres Strait Islander interpreting services, call my Aged Care on 1800 200 422 and ask for an interpreter.

For a sign language interpreter, contact us through the National Relay Service (NRS) by selecting your preferred channel on the NRS website and then ask the operator to call us on 1800 200 422.