HCP providers – Specialised care
Community-specific care is a big differentiator to those who need those services. Australia is a multicultural and diverse country. Care that is tailored for your cultural, health, and language needs is an important consideration when looking for services.
All providers must be respectful and responsive to the background and life experiences of the people they support. However, if your organisation selects a specialisation, it means that you provide services that go beyond that basic requirement. If your specialisations don’t match your profile, it can strongly impact clients seeking specialised care.
Where to add this information
Where it appears for the user
Dos and Don’ts
Do: Only add the specialised care and languages you are able to support.
Don’t: Include unsupported features.
- Avoid ticking all specific care types and language support if they are not applicable.
- Ensure this information is updated regularly, based on availability of services.
- Information about specialised care should be applied at the service level. These selections will automatically be applied to all Home Care Package levels under that service. Make sure you add the specialised care you offer to all of your Home Care Package services that specialise in these care arrangements.
- Before adding a specialisation, it's a good idea to view the information in the '?' box located beside Specialisations heading in the provider portal. It provides useful points to consider.