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  1. For service providers
  2. Profile tips for service providers
  3. Profile tips for Home Care Package providers

HCP providers – Costs

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When looking at the cost section of a Home Care Package provider’s profile, there’s a lot of information to digest. It’s important to get it right. Cost is usually a priority for potential clients. It can mean the difference between choosing your organisation or not. Cost is also the easiest way to compare service providers.

As it’s such an important feature, providing current, accurate detail on costs is crucial. Perception is key, and a user’s opinion of your organisation will be influenced by this.

Importantly, users can view your pricing information via a new Home Care Package cost feature in the Find a provider tool section of the website. The new feature includes:

  • a quick costs checkers for common services
  • cost-comparison indicators to compare your pricing against the average pricing for the area you’re in
  • a note to show when your content was last updated.

Where to add this information

There are many screens in the provider portal for adding costs, beginning with this screen: 

screenshot of provider portal - costs upload section

There is also a section for adding a pricing schedule: 

screenshot of provider portal - costs upload section

Where it appears for the user

Costs location:

screenshot of hcp provider profile - costs section - summary

 

Costs checker:

Screenshot of Costs checker on HCP provider profile

 

Pricing schedule information:

screenshot of provider profile - costs section - pricing resources

 

Dos and Don’ts

screenshot of home care package costs section in Find a provider

Do: Keep it up to date and accurate.

 

screenshot of home care package costs section in Find a provider - Don't

Don’t: Forget to consider which is more accurate: ‘$0’ or ‘N/A’.

Tips

  • Regularly check your profile to ensure costs are accurate. Adjust them as soon as that information changes.
  • When you add ‘N/A’ as a cost, consider whether ‘$0’ is a better representation of the information.
  • “Standard hours” for each common service (e.g., personal care, nursing etc) must have a single price per hour. If you use 'N/A' or '$0.01' it doesn’t help users (or your organisation) in the long run.
  • If your prices differ depending on the subcontractor, you can also enter a price range. This is in addition to the single price per hour (your average price). This is preferred by users.
  • If you offer services on non-standard hours, weekends or public holidays, you also need to add a price per hour. This applies even if your price is the same as standard hours. If you don't offer services during these times, you can put ‘N/A’.
  • If you’re presenting a range of values for a service, make sure the range and the specific cost mentioned make sense together.

In this section

  • Profile tips for Home Care Package providers
    HCP providers – Summary
    HCP providers – Care management
    HCP providers – Specialised care
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Further information

  • For health professionals
  • For service providers
    • Profile tips for service providers
      • Profile tips for Commonwealth Home Support Programme providers
      • Profile tips for Home Care Package providers
        • HCP providers – Care management
        • HCP providers – Costs
        • HCP providers – Specialised care
        • HCP providers – Summary
      • Profile tips for aged care homes
      • Profile tips for short-term care providers
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