CHSP providers – Service subtype grouping
This refers to the service subtypes your organisation may provide in a particular service type. An example of this would be offering physiotherapy (subtype) as part of Allied Health and Therapy Services (service type).
Clearly showing the services you provide helps users to see what’s available to them. We recommend grouping services under the same service type, with similar details (e.g., specialised care, languages), to avoid unnecessary duplication on your profile. This won’t happen automatically if you’re adding a new subtype; you will need to do this within the provider portal.
Having clear presentation helps users make decisions quickly and easily and avoids confusion.
Where to add this information
Where it appears for the user
Dos and Don’ts
Do: Ensure subtypes are grouped together.
Don’t: Let similar subtypes have their own section.
Tips
- When adding subtypes to a service type, check whether the details (such as specialised care options and languages) are the same. If they are, make sure they are grouped.
- If subtypes are not grouped, they will each be given their own section, which can make a page unnecessarily long and hard to navigate/read.
- If you have a service offering that’s duplicated or no longer needed, you can remove it from the Find a provider tool by marking it as offline in the provider portal.
