Aged care homes – Specialised care
Community-specific care is a big differentiator to those who need those services. Australia is a multicultural and diverse country. Care that is tailored for your cultural, health, and language needs is an important consideration when looking for services.
All providers must be respectful and responsive to the background and life experiences of the people they support. However, if your organisation selects a specialisation, it means that you provide services that go beyond that basic requirement. If your specialisations don’t match your profile, it can strongly impact clients seeking specialised care.
Where to add this information
Where it appears for the user
Dos and Don’ts
Do: Only add the specialised care and languages where you can demonstrate that your organisation goes beyond the basic requirement.
Don’t: Just select all specialised care and languages unless you can support these claims.
Avoid ticking all specific care types and language support if they are not applicable.
Ensure this information is updated regularly, based on availability.
Before adding a specialisation, it's a good idea to view the information in the '?' box located beside Specialisations heading in the provider portal. It provides useful points to consider.