Aged care homes – Room details
While all services and amenities that an aged care home provides are important, day-to-day living is going to take priority for many users. This is the area where the user is going to really compare and choose against other aged care homes.
As it’s such an important feature, providing current, accurate detail on rooms is crucial. Perception is key, and a user’s opinion of your organisation will be influenced by this.
Where to add this information
Where it appears for the user
Dos and Don’ts
Do: Add a description of the room, including occupancy, units of measurement to room sizes (m2) and costs ($).
Don’t: Omit this information, otherwise those numbers can be confusing.
Make sure you provide good detail in your room and communal area descriptions. Room sizes and types are important.
When adding room sizes, be sure to add a unit of measurement, such as ‘m2’; those numbers will be confusing without them. As the provider portal doesn’t specifically ask for them, it’s easy to assume that this is automatic, but they need to be added manually.
Making sure this information is accurate and up to date is crucial. Check your profile regularly to ensure it is current and update your information the moment details change.