2026 Residents’ Experience Survey has started

The survey gives residents an opportunity to share feedback on the care and services they receive.  

It consists of 14 questions about things like: 

• food
• staff
• how you’re treated
• what’s good about your care
• what things could be better.   

The survey is conducted by Access Care Network Australia (ACNA). As an independent third party, ACNA ensures residents can speak freely and honestly.    

To allow a fair representation of each home, at least 20% of residents will be randomly selected and invited to participate.  

All responses are anonymous and no identifying information is shared with providers or the Australian Government.   

You can have a family member, friend or registered supporter with you for support if you are participating. The survey team can arrange interpreters and other help.   

The survey team is trained and experienced in engaging with people from diverse backgrounds and living experiences including:   

• Aboriginal and Torres Strait Islander people  
• culturally and linguistically diverse people  
• veterans  
• care leavers  
• LGBTIQ+ people  
• those living with disability  
• people who have experienced homelessness and forced adoption.    

Survey answers help aged care homes understand what they’re doing well and what needs improvement. It also makes up 33% of an aged care home’s overall Star Rating. You can view Star Ratings using the ‘Find a Provider’ tool on the My Aged Care website.   

To learn more:   

• visit the Residents’ Experience Survey webpage  
• read our guide for older people in residential aged care  
• watch a short video for older people in residential aged care.