Care and services

An aged care home can give you the care and services you need to maintain your quality of life. On this page you'll find an overview of the care and services offered at this aged care home, the quality of clinical care provided, and the residents' experience of care.

Care and services provided at this home

Basic aged care services are included at all aged care homes. Residents at this aged care home can expect the following to be provided.

Clinical care

In aged care settings, clinical care focuses on maintaining residents' health, managing existing conditions, and preventing complications. It involves regular health monitoring, medication management, and coordinating with healthcare providers to ensure residents receive appropriate medical attention when needed. This includes:

nursing
medication management
general access to medical and allied health services
care and service plans.

Clinical care staff

Every aged care home will have a mix of staff that deliver care to their residents. This is primarily based on the needs of residents, and the type of care provided at the aged care home.

Below you can see the types of staff who delivered care in the last quarter based on this aged care home's expenditure data.

There may be other staff who are available but weren't needed in the last quarter. If you need a specific type of care for your needs and you don't see it listed here, contact the provider for more information.

Village Baxter - Manor employs the following types of care staff:

Speech pathologists

Speech and language pathologists work with residents to support or improve their communication and swallowing abilities. They can do assessments and recommend changes to food and drink texture and ways to support swallowing safety. They can also recommend communication aids and help with planning and managing mealtimes.

1 of 7

Non-clinical care

Non-clinical care may involve some types of staff interaction with residents that do not include any type of medical treatment or testing, such as:

care and services administration
personal care assistance
communication and emotional support
mobility and movement support
continence management
recreational and social activities.

How much will it cost?

Different types of care and services are paid for or subsidised in different ways. Learn more about how much you might have to pay for care and services at this aged care home.

See rooms and costs

Other care types available at this location

You can access residential respite or a transition care program at this aged care home if you have been approved for them in your care assessment.

Residential respite

When you receive residential respite, you are entitled to the same care and support services as permanent residents of the aged care home. For example, you will be given a room and hotel-type services such as meals, laundry, and social activities, as well as services to meet your personal and care needs.

Learn more about residential respite

What do residents think?

Residents of this aged care home have completed an independent survey to provide their opinions of its rooms, facilities and care. Here is what they said:^[1]

100% of residents surveyed said they get the care they need

Quality of clinical care areas

Star Ratings are assigned based on data from a set of measures across five crucial areas of care. More stars means better performance in these areas of care.

These Quality Measures target aspects of health and wellbeing that are more likely to affect older people but can be minimised when good quality care is provided. In all cases a lower percentage is a better result. Scores have been adjusted to take into account the level of resident needs and allow fair comparison between aged care homes.

The rating reflects the average level of performance at an aged care home over a 3 month period, as well as their goal to provide the highest level of care for people living at the aged care home.

Quality Measures

Excellent

The Quality Measures rating considers if Village Baxter - Manor is delivering good clinical care. This rating is for the quarterly reporting period from 1 April 2025 to 30 June 2025. See how this is calculated.

Last updated on 27 August 2025

Pressure injuries

Pressure injuries are areas of damage to the skin and the tissues underneath. They are caused by pressure, friction or both, and often occur over bony areas like the tailbone, elbows, heels or hips.

Developing a pressure injury can affect quality of life, particularly if the injury becomes severe. Pressure injuries are very painful, can be difficult to heal, and can make it difficult to move.

0%

of residents experienced pressure injuries

Equal to the national average

Restrictive practices

Restrictive practices are any practice or intervention restricting a person's right or freedom of movement.

High use of restrictive practices is an indicator of poor quality of care and it can lead to negative outcomes such as physical and mental harm.

Restrictive practices should only be used as a last resort to protect the safety of the person in care.

0%

of residents were subject to restrictive practices

21% lower than the national average

Unplanned weight loss

Unplanned weight loss happens when a person does not eat enough food to meet their daily needs and loses a significant amount of weight unintentionally.

It can contribute to serious health issues such as hip fracture, poor wound healing, malnutrition, as well as decreased quality of life.

Aged care homes should monitor the weight of the person in care and address changes as early as possible.

4%

of residents experienced unplanned weight loss

3% lower than the national average

Falls and major injury

A fall is an event resulting in a person coming to rest inadvertently on the ground, floor or other lower level and may suffer from an injury as a result of a fall.

Falls can reduce physical functioning, decrease independence, cause minor and major injury, psychological impacts and occasionally death.

Fall prevention is not always possible. But the risk of falling and injury can be reduced with appropriate care and support.

30%

of residents experienced one or more falls

1% lower than the national average

1%

of residents experienced a major injury from a fall

Equal to the national average

Medication management

This measure monitors the incidence of polypharmacy and the use of antipsychotic medication.

Polypharmacy is the prescription of nine or more medications to a care recipient. Regular monitoring of polypharmacy is important as polypharmacy can lead to a reduced quality of life, side effects, hospitalisation, and impact memory, thinking and decision making.

Antipsychotics are medications prescribed for the treatment of a diagnosed condition of psychosis. Regular monitoring of the use of antipsychotics is important because inappropriate use has been shown to be associated with poor health outcomes.

Medication management plays a critical role in improving the quality of life for older people receiving care.

41%

of residents were prescribed nine or more medications

6% higher than the national average

3%

of residents received antipsychotic medication that was not for a diagnosed condition of psychosis

7% lower than the national average

Disclaimers

The Department of Health, Disability and Ageing assess the quality of care at all government-funded aged care homes. Based on these assessments, each home receives a Star Rating as a simple way of showing information about the quality of care they provide and how they compare to others. Read more about Star Ratings.

Percentages shown are the sum of 'Always' and 'Most of the time' responses from the Residents' Experience Survey.

Care and services