Your Online Account (previously called the Client Portal) contains important information about your assessments, services, and interactions with My Aged Care.
If you have already registered with My Aged Care, you can access your Online Account through myGov. For instructions on how to set up your Online Account, see our View your My Aged Care Online Account page.
The guides below provide step-by-step instructions for how you can use your Online Account to manage your aged care, or the care of others.
Your Online Account Guides
| Your Online Account Guide: Summary | Guide to viewing information on the Online Account about your progress towards receiving care and services through My Aged Care |
| Your Online Account Guide: Profile | Guide to viewing and updating your personal information on the Online Account, such as your address and contact details |
| Your Online Account Guide: Interactions with My Aged Care | Guide to viewing calls, emails or other interactions with My Aged Care through the Online Account |
| Your Online Account Guide: Documents | Guide to viewing and uploading attachments for My Aged Care through the Online Account |
| Your Online Account Guide: Plans | Guide to viewing details of your support plan, including care arrangements agreed between you and your assessor, on the Online Account |
| Your Online Account Guide: Services | Guide to viewing the status and details of current or previously received services, and creating referral codes for new services, on the Online Account |
| Your Online Account Guide: Current Care Approvals | Guide to viewing the types of the care that you have been approved to receive, including for Residential Care or Home Care Packages, on the Online Account |
| Your Online Account Guide: Current Care Approvals – Seeking Home Care Services Preference | Guide to setting your preferences regarding the national priority system for Home Care Packages through the Online Account |
| Your Online Account Guide: Relationships | Guide to adding, removing or managing representatives and other relationships through your Online Account |
| Your Online Account Guide: Notifications | Guide to viewing messages that were sent to you from My Aged Care on the Online Account |
| Your Online Account Guide: Reports and Forms | Guide to viewing and printing reports and other documents, including your client record, support plan and referral code letters, through the Online Account |
| Your Online Account Guide: Navigating as a Representative | Guide for representatives to access the Online Account of their clients, to manage their aged care. |
You can also contact us if you want more information.