Updating service provider details

Changes to the My Aged Care service finders

On 1 July 2015, the My Aged Care service finders began using the data maintained in the My Aged Care provider portal. The My Aged Care provider portal went live in mid-May 2015 to allow service providers to update their information in preparation for 1 July 2015.

Service information updated in the My Aged Care provider portal is displayed in the service finders.

Help at Home Finder

The Help at Home Finder currently available on the My Aged Care website includes service information about Australian Government funded organisations that have been directly funded to provide services under the:

  • Commonwealth Home and Community Care (HACC) program
  • National Respite for Carers Program (NRCP)
  • Day Therapy Centre (DTC) program
  • Assistance with Care and Housing for the Aged (ACHA) program
  • Home Care Packages Program.

There is also some limited service information about services in Western Australia and Victoria funded through the joint Home and Community Care programs in those states.

To edit or add details about your organisation within the Service Finder, please email myagedcare@health.gov.au with the following details:

  • your organisation’s trading name
  • Approved Provider ID:
    • NAPS ID for Home Care Package providers or
    • NAPS ID and/or SK ID for HACC providers or
    • PIMS Project ID for NRCP, DTC or ACHA providers
  • advise what type of provider your organisation is (i.e. Home Care Package, HACC, NRCP, DTC or ACHA)
  • a summary of what updates are required.

Aged Care Home Finder

As an approved provider, details of your organisation are automatically listed within the Aged Care Home Finder on the My Aged Care website.

The Aged Care Provider Portal (the Portal) has been established to allow approved providers to edit and submit changes to their home details. 

There are two categories of aged care home details:

Accommodation pricing information - mandatory

Since 19 May 2014 all approved providers have been required to publish their accommodation pricing and key features information on the My Aged Care website. The publication of accommodation prices and key features information is a legislative requirement. Providers should ensure that the information on the My Aged Care website is accurate.

You may be aware that the maximum permissible interest rate (MPIR) changes quarterly on 1 January, 1 April, 1 July and 1 October, which affects the equivalence between refundable deposit and daily payment amounts. Accordingly, you must update the accommodation prices published on My Aged Care, on your own website, and in relevant written materials given to prospective residents in line with changes in the MPIR.

The Portal and My Aged Care website will automatically update the daily payment amounts published for your service/s for you on the first day of each quarter. The maximum refundable deposit amounts will not be changed. If you would like to change the published refundable deposit amounts, you may do so using the Portal.

Approximately one week before the date of effect, you will receive an automatic notification from the Portal advising you of the change in MPIR and reminding you that the daily payment amounts in the Portal and on My Aged Care will be automatically updated.

For more information, please visit the Department of Health website.

Additional home details – optional

In addition to the basic information the site will always display about your facility (such as the aged care home name, street address, accreditation and certification status), you can also tell users of the site about:

  • the types of care you provide
  • the activities and services that are available to them
  • your staffing and staff development approach
  • your approach to food and nutrition
  • any special services or programs you have for particular groups of people
  • upload a PDF copy of a brochure and pictures of your facility.

Editing your details

The accommodation pricing and general home details can be edited and submitted online by logging into the Service Provider Portal.

Approved providers with operational services should already have access to the Portal. Please note that access is granted at provider level, not to individual services.

The My Aged Care service provider and assessor helpline (1800 836 799) can also assist with enquiries relating to the My Aged Care system and provide technical support. The helpline will be available between 8am to 8pm Monday to Friday and 10am to 2pm Saturday, local time across Australia.

If you have limited internet access or other technical issues that prevent you using the Portal, then please contact the Department of Health at myagedcare@health.gov.au.

Note that only approved providers that are funded by the Australian Government can update their information. Other residential aged care services, such as retirement villages, are not included on the My Aged Care website.

For any enquiries, please contact us at myagedcare@health.gov.au.

Last reviewed: 21 August, 2016.