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Terms of use

1. My Aged Care Terms of Use

Welcome to the My Aged Care website (Website) which is presented by the Australian Government Department of Health (the Department) for the purpose of disseminating information and resources on aged care free of charge for the benefit of the Australian public. The Website is hosted and managed by Healthdirect Australia Ltd (Healthdirect) on behalf of the Department.

These Terms of Use apply to the use of the Website, the content of the Website, and any material accessed through the Website. In these Terms of Use, the terms "you" and "your" refer to the user or viewer of the Website or the user of information contained in, or accessed through, the Website (Information).

2. Deemed acceptance

By accessing or using this Website, you are deemed to accept these Terms of Use which, together with our Privacy Statement (see "Privacy Statement" link in the footer of this Website), govern the Department's (and Healthdirect's) relationship with you in relation to this Website. The Department may change the content of this Website and these Terms of Use at its discretion and without notice. By continuing to use the Website, you accept the Terms of Use as they apply from time to time.

Your use of this Website and any dispute arising out of such use of this Website is subject to the laws of the Australian Capital Territory.

3. Emergencies

This Website is not intended for use in emergency situations. If you are suffering an acute illness or emergency condition please call "000".

4. Disclaimers

While the Department has exercised due care in ensuring the accuracy of the material contained on this Website, the information is made available on the basis that the Department is not providing professional advice on a particular matter.

This Website is not a substitute for independent professional advice. Nothing contained in this Website is intended to be used as medical advice and it is not intended to be used to diagnose, treat, cure or prevent any disease, nor should it be used for therapeutic purposes or as a substitute for your own health professional's advice.

Information on this Website related to any eligibility or assessment of eligibility for aged care support or services and related financial or legal support is provided for your reference only and should not be relied upon as a final determination or assessment of any eligibility for such services or support. Those sections of the Website, and any assessment for eligibility for aged care services or support, remain subject to the provisions of the Aged Care Act 1997 (Cth) and any related or subordinate legislation, as amended from time to time.

4.1 Quality of information

The Department makes every effort to ensure the quality of the Information and updates the Information regularly. Before relying on the Information, however, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances. The Department cannot guarantee and assumes no legal liability or responsibility for the accuracy, currency, completeness or interpretation of the Information.

The materials on this Website may include the views or recommendations of third parties and does not necessarily reflect the views of the Australian Government or indicate a commitment to a particular course of action.

4.2 Disclaimer of liability

You acknowledge that your use of any Information or materials on this Website is entirely at your own risk and that the Information may contain inaccuracies or errors. Neither the Department nor Healthdirect accepts any liability for any injury, loss or damage incurred by use of or reliance on the Information or this Website, including, but not limited to:

  • use of the Website or the Information for a purpose for which it was not intended
  • any errors or omissions in the Website or the Information
  • any inaccuracy in the Website or the Information
  • any interpretations or opinions stated in, or which may be inferred from, the Website or the Information.

This Website contains a "Find a service" search function, which provides details of specific aged care and health care service providers. These details are provided for your convenience only. While the content of this Website is subject to My Aged Care quality assurance processes, neither the Department nor Healthdirect specifically endorses any service provider, organisation, association, entity, service or program referred to in, or linked to, this Website. It is your responsibility to make your own decisions about your selection of an aged care or health care service provider, and you should do so in consultation with a healthcare professional.

4.3 My Aged Care client portal

Providing access to information for all users, including those with disability, is really important to us. The My Aged Care client portal aims to meet the World Wide Web Consortium’s Web Content Accessibility Guidelines Version 2.0 (WCAG 2.0) web standards, endorsed by the Australian Government. If there is information on the client portal that is in a format you cannot access or if you experience any other accessibility difficulties, please contact My Aged Care on 1800 200 422.

5. Copyright Information

© Commonwealth of Australia 2013

The material on this Website (work) is copyright. You may download, display, print and reproduce the whole or part of this work in unaltered form for your own personal use or, if you are part of an organisation, for internal use within your organisation, but only if you or your organisation do not use the reproduction for any commercial purpose and retain this copyright notice and all disclaimer notices as part of that reproduction. Apart from rights to use as permitted by the Copyright Act 1968 (Cth) or allowed by this copyright notice, all other rights are reserved and you are not allowed to reproduce the whole or any part of this work in any way (electronic or otherwise) without first being given specific written permission from the Department to do so. Requests and inquiries concerning reproduction and rights are to be sent to the Communications Branch, Department of Health, GPO Box 9848, Canberra ACT 2601, or via e-mail.

5.1 Use of materials and information

You may download, store in cache, display, print and copy a single copy or part of a single copy of information or material from the Website only for your personal, non-commercial use and only in an unaltered form.

5.2 Reproduction

Permission is given for fair dealing with this material, including for the purposes of private study and research, and may be reproduced as permitted under the Copyright Act 1968 (Cth) (a copy of the Act is available at the Federal Register of Legislation, the website for Australian Government legislation and related documents). All other rights are reserved.

Any permitted reproduction must acknowledge the Commonwealth as the source of any selected passage, extract, diagram or other information or material reproduced. Any permitted reproduction of the information or material must include a copy of the original copyright and disclaimer notices as set out here.

Please send requests and inquiries concerning reproduction rights to

or post to:

Communications Branch
Department of Health
GPO Box 9848
Canberra ACT 2601

5.3 Commercial and other use

You are not permitted to re-transmit, distribute or commercialise the material on the Website without obtaining prior written approval from the Department. For written permission to use the information or material from the Website, please contact the Department. You may not use the Website to sell a product or service, or to increase traffic to your Website for commercial reasons, such as advertising sales.

5.4 Linking to the Website

You may link to the Website, but permission is restricted to making a link without any alteration of the Website's contents. Permission is not granted to reproduce, frame or reformat the files, pages, images, information and materials from the Website or on any other Commonwealth or Department website unless express written permission has been obtained from the Department.

In no event are you permitted to use this Website to sell a product or service, or to increase traffic to your website for commercial reasons, such as advertising sales. The Department and Healthdirect reserve the right to prevent linking to this Website at any time.

6. Trademarks

This Website contains trademarks owned by the Commonwealth, Healthdirect and third parties. You may not display or use in any manner any trademarks featured on the Website without the prior written permission of the trademark owner.

7. Links to other websites

This Website contains links to other websites which are external to the Department and Healthdirect. Reasonable care is taken in selecting linking websites but the Department and Healthdirect accepts no responsibility for material contained in a website that is linked to this site. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites.

Links to external websites are provided for the user’s convenience and do not constitute an endorsement or a recommendation of any organisation, association, entity, service, program or online community, third party products or services offered by virtue of any information, material or content linked from or to this Website. Users of links provided by this Website are responsible for being aware of which organisation is hosting the site they visit.

Views or recommendations provided in linked websites (or expressed in online communities) may include the views or recommendations of third parties and do not necessarily reflect those of the Australian Government or indicate a commitment to a particular course of action.

8. Security, viruses, errors and availability

The internet is an insecure public network which means there are risks that information sent to or from this Website may be intercepted, corrupted or modified by third parties. In addition, files obtained from or through this Website may contain computer viruses, disabling codes, worms or other devices or defects. You bear the risks and responsibility for any loss or damage caused, directly or indirectly, by these risks, and the Department and Healthdirect Australia accept no liability for any interference with, or damage to, your computer system, software or data occurring in connection with this Website.

Last reviewed: 30 June, 2015.