After you have been assessed as eligible for short-term restorative care, follow this pathway:
If you feel that you need some other type of care while you are receiving short-term restorative care, you should talk with your service provider about changing your care plan to meet your needs.
If you need more care after your short-term restorative care episode, your service provider will help you to access it. There is more information in the Finish your short-term restorative care section about what happens when your short-term restorative care ends.
If you have not met your goals or still need care and support after your short-term restorative care, you may need another episode of short-term restorative care. You can access short-term restorative care twice in any twelve month period.
If this is the case, your service provider should refer you back to My Aged Care to discuss your options.
Feedback or concerns about your care and services
Rights and responsibilities
You and your short-term restorative care provider have rights and responsibilities under the Charter of Rights and Responsibilities for short-term restorative care.
Your service provider needs to meet the accreditation standards in an aged care home, or the home care standards in your home.
You can ask your service provider for a copy of the Charter of Rights and Responsibilities for short-term restorative care and the accreditation or home care standards.
If you are concerned about the care or service you are receiving, you have the right to raise your concern or complaint without it affecting your care and services. You are encouraged to raise the issue with your service provider in the first instance as it may be something that can be easily resolved.
You may also like to get help from an advocate. Advocacy services can give you information about your rights and responsibilities when accessing aged care services. They can also let you know if you should raise your concerns to the Aged Care Quality and Safety Commission.
Your service provider can tell you how to make a complaint through their internal complaints handling process. If the complaint can’t be resolved by the service provider, or you don’t feel comfortable raising your concern with them, you can raise your concern with the Aged Care Quality and Safety Commission.
Read more about how to make a complaint.