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2. Find a short-term restorative care provider and work out the costs

After you have been assessed as eligible for short-term restorative care, follow this pathway:

Your assessor can help you to find a suitable short-term restorative care provider as they can send referrals for service to the provider(s) in your local area.

You can also contact services directly with the referral code you receive from your assessor, or call My Aged Care on 1800 200 422 for help.

There are short-term restorative care providers in all states and territories in Australia.

Some questions you can ask your potential provider:

  • How can they best service your needs?
  • What services do they offer and how much will the services cost?
  • Do they cater for any special requirements such as language or cultural diversity?
  • Where and when will they provide support or services?
  • Who will provide the services?
  • What other types of fees and charges are there and what do these cover?
  • What checks do they complete to ensure quality service?

It is important to think about quality when looking for aged care services. You are encouraged to talk to a number of services to check which ones will best suit your care needs. You might like to ask the aged care service providers some questions about quality.

If you cannot find short-term restorative care in your local area, you could be placed on a waitlist or access services through the Commonwealth Home Support Programme. Talk to your assessor about other options or call My Aged Care on 1800 200 422.

Work out the costs

Your service provider may ask you to contribute to the cost of your care. You and your provider will discuss and agree on what you will pay.

The rate is set before you receive care and must be included in the flexible care agreement between you and your service provider.

Your fees and the contribution made by the government go towards the overall cost of the care and services you receive from the provider.

If your care is delivered in your home or in a community setting, your service provider may ask you to pay:

  • a basic daily fee of up to 17.5% of the single Age Pension
  • additional fees.

If your care is delivered in an aged care home your service provider may ask you to pay:

  • a basic daily fee of up to 85% of the single Age Pension
  • additional fees.

You will have to pay for care provided by a doctor and for any medication you may need. You may be able to claim some of this back through Medicare.

Basic fee

The basic fee increases on 20 March and 20 September each year in line with changes to the Age Pension.

The basic fee that a service provider can charge from 20 September 2018 to 19 March 2019 is:

  • up to $10.43 per person per day in a home or community setting
  • up to $50.66 per person per day in an aged care home.

These rates apply to both single and married people.

You must pay a fee for each day that you have a short-term restorative care place - from the day your care starts, to the day your care ends. This fee is generally paid to your service provider fortnightly or monthly. Your provider may ask you to pay for up to a week of care in advance.


If you are a former Prisoner of War or a Victoria Cross recipient, the Department of Veterans' Affairs may cover any care fees you may be asked to pay. To check your eligibility, call the Department of Veterans' Affairs on 133 254 if you live in a city area, or 1800 555 254 if you live in a regional area.



After you have found a provider that meets your needs, the next step is to develop a flexible care agreement.

Last reviewed: 19 September, 2018.