"Make a referral"

At your face-to-face assessment, you'll find out if you’re eligible for the Commonwealth Home Support Programme, and if so, which services you're eligible to receive.

If you are eligible for short-term restorative care, your assessor will discuss with you how to find and access quality service providers in your local area.

If eligible for transition care, your service provider will help find a suitable provider and support you as you move directly from hospital into care.

If you are eligible for an aged care home, you will receive a letter outlining the services you are eligible for, and your support plan.

If your care needs change while receiving a Home Care Package, you can talk to your provider, ask My Aged Care for a reassessment, change providers, or even take a break.

If you are assessed for a Home Care Package, the ACAT will send you a letter outlining the assessment decision, the services you are eligible to receive, and more.

If you've been assessed for a Commonwealth Home Support Programme (CHSP), there are a few different ways to connect with and find service providers in your area.

If your needs have changed or the CHSP services you receive aren’t right for you anymore, you can speak to your service provider first to plan your next steps.

If eligible for residential respite, you will receive a letter explaining what services you can receive, as well as what to do if you're not eligible.

Connecting with a suitable short-term restorative care provider means matching services to your care needs, discussing availability, and agreeing to costs.