Notices of Non-compliance, Notices to Agree and Sanctions in Heritage Botany

Service Provider: Heritage Care Pty Ltd

Non-Compliance Notices

Details
Status Status Archived
Date notice sent Date notice sent 14/08/2019
Reason(s) for notice Reason(s) for notice

A notice of non-compliance was issued to the approved provider for failure to comply with the following Aged Care Quality Standards set out in Schedule 2 of the Quality of Care Principles 2014.

Standard 1 - Consumer dignity and choice
Based on the following requirements:
(3) (a)
(3) (b)
(3) (c) (i), (ii), (iii), (iv)
(3) (e)
(3) (f)

Standard 2 - Ongoing assessment and planning with consumers
Based on the following requirements:
(3) (a)
(3) (b)
(3) (c) (i), (ii)
(3) (d)
(3) (e)

Standard 3 - Personal care and clinical care
Based on the following requirements:
(3) (a) (i), (ii), (iii)
(3) (b)
(3) (d)
(3) (e)
(3) (f)
(3) (g) (i), (ii)

Standard 4 - Services and supports for daily living
Based on the following requirements:
(3) (a)
(3) (b)
(3) (c) (i), (ii), (iii)
(3) (f)
(3) (g)

Standard 5 - Organisation’s service environment
Based on the following requirements:
(3) (a)
(3) (b) (i), (ii)

Standard 6 - Feedback and complaints
Based on the following requirements:
(3) (a)
(3) (b)
(3) (c)
(3) (d)

Standard 7 - Human resources
Based on the following requirements:
(3) (a)
(3) (b)
(3) (c)
(3) (d)
(3) (e)

Standard 8 - Organisational governance
Based on the following requirements:
(3) (b)
(3) (c) (i), (ii), (iii), (iv), (v), (vi)
(3) (d) (i),(ii), (iii)
(3) (e) (i), (ii), (iii)
 

Outcome Outcome The provider has remedied the majority of the non-compliance.
The remaining non-compliance is being addressed through informal engagement.

Sanctions and Notices to Agree

Details
Status Status Current
Sanction or Notice to Agree applied Sanction or Notice to Agree applied
  1. The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.
Further requirements:
Revocation of approved provider status, unless the following actions are undertaken:
a)    an adviser is appointed by the approved provider for a period of six (6) months (ceasing on 26 May 2021), at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services;
b)    the approved provider provides relevant training within six (6) months (completion by 26 May 2021), at its expense, for its officers, employees and agents and to demonstrate that they have provided this training.
 
Sanction or Notice to Agree date Sanction or Notice to Agree date 26/11/2020
Expiry date Expiry date 26/05/2021
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.
 
Failures of relevance to the decision to impose the sanction are:
 
Standard 1 – Consumer dignity and choice
(3) (a), (3) (b), (3) (c) (i), (ii), (iii), (iv), (3) (e)
 
Standard 2 – Ongoing assessment and planning with consumers
(3) (a), (3) (d), (3) (e)
 
Standard 3 – Personal care and clinical care
(3) (a) (i), (ii), (iii), (3) (b), (3) (e), (3) (f), (3) (g) (i), (ii)
 
Standard 4 – Services and supports for daily living
(3) (a), (3) (c) (i), (ii), (iii), (3) (e), (3) (f)
 
Standard 5 – Organisation’s service environment
(3) (a), (3) (b) (i), (ii), (3) (c)
 
Standard 6 – Feedback and complaints
(3) (a), (3) (b), (3) (c), (3) (d)
 
Standard 7 – Human resources
(3) (a), (3) (c), (3) (d), (3) (e)
 
Standard 8 – Organisational governance
(3) (a), (3) (c) (i), (ii), (iii), (iv), (v), (vi), (3) (d) (i), (ii), (iii), (3) (e) (i), (ii), (iii)
Current status of service Current status of service

The Aged Care Quality and Safety Commission are continuing to monitor the service.

An advisor was appointed by the approved provider on 30 November 2020.

A residents and relatives meeting was held on 9 December 2020.