Notices of Non-compliance, Notices to Agree and Sanctions in Indochinese Aged Care Services

Service Provider: Indochinese Aged Care Limited

Non-Compliance Notices

Details
Status Status Archived
Date notice sent Date notice sent 06/01/2022
Reason(s) for notice Reason(s) for notice A non-compliance notice was issued to the approved provider for failure to meet the following Quality Standards set out in Schedule 2 to the Quality of Care Principles 2014:
 
StandardBased on the following requirements:
Standard 1 – Consumer dignity and choice(3) (a)
Standard 2 – Ongoing assessment and planning with consumers(3) (a)
Standard 3 – Personal care and clinical care(3) (a) (i), (ii), (iii)
(3) (b)
(3) (g) (i), (ii)
Standard 5 – Organisation’s service environment(3) (c)
Standard 8 – Organisational governance(3) (d) (i), (ii), (iii) (iv)
Outcome Outcome This notice has been superseded by a Notice to Agree due to ongoing non-compliance.
 

Sanctions and Notices to Agree

Details
Status Status Current
Sanction or Notice to Agree applied Sanction or Notice to Agree applied In order to avoid the imposition of a revocation sanction under section 63N of the Aged Care Quality and Safety Commission Act 2018, the approved provider is required to agree to the following in writing by 5.00pm on 24 June 2022:
  • appoint, at its expense, an eligible adviser to assist them to comply with its responsibilities:
  • this appointment must be made by 5:00pm on 27 June 2022; and
  • the adviser must be appointed for a period of at least six (6) months ceasing on 23 December 2022.
  • Give the eligible advisor all the necessary information required to provide their assistance.
  • Immediately implement and comply with all advice, recommendations and directions of Commonwealth and NSW Health Authorities.
  • provide, at its expense, training for its officers, employees and agents as specified below and to demonstrate that it has provided that training. This training should include, but not be limited to: governance and workforce management; safe and effective clinical care and personal care including skin integrity, pain management, diabetic management, percutaneous enteral gastrostomy (PEG) management, unexplained bruising, restrictive practice, falls management, medication management, incident management, infection control, service environment.
    • The Provider must provide a written training plan to the Commission by 14 July 2022 and written evidence of successful completion of the specified training by 16 December 2022.
  • participate in fortnightly teleconferences with the Commission and ensure a fortnightly written report is prepared and provided to enable the Commission to monitor the provider’s progress towards returning to compliance.
Sanction or Notice to Agree date Sanction or Notice to Agree date 23/06/2022
Expiry date Expiry date 23/12/2022
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.

Failures of relevance to the decision to impose the sanction are:
Standard 1 Consumer dignity and choice - (c), (d),
Standard 2 Ongoing assessment and planning with consumers - (b), (e)
Standard 3 Personal care and clinical care - (a), (b), (g)
Standard 4 Services and supports for daily living - (a), (c)
Standard 5 Organisation’s service environment - (a), (b), (c)
Standard 6 Feedback and complaints - (a), (c), (d)
Standard 7 Human resources - (a), (c), (d), (e)
Standard 8 Organisational governance - (a), (b), (c), (d), (e)
 
Current status of service Current status of service
The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance.
An advisor was appointed by the approved provider on4 July 2022
Residents and relatives were notified on 30 June 2022