Notices of Non-compliance, Notices to Agree and Sanctions in Hakea Lodge Residential Aged Care Service

Service Provider: Shepparton Retirement Villages Inc

Sanctions and Notices to Agree

Status Status Current
Sanction or Notice to Agree applied Sanction or Notice to Agree applied In order to avoid the imposition of a revocation sanction under section 63N of the Aged Care Quality and Safety Commission Act 2018, the approved provider is required to agree to the following in writing by 5.00pm on 27 August 2022:
  • appoint, at its expense, an eligible adviser to assist them to comply with its responsibilities:
  • this appointment must be made by 5:00pm on 27 August 2022; and
  • the adviser must be appointed for a period of at least three (3) months ceasing on 27 November 2022.
  • give the eligible advisor all the necessary information required to provide their assistance.
  • Immediately implement and comply with all advice, recommendations and directions of Commonwealth and Victorian Health Authorities.
  • provide, at its expense, training for its officers, employees and agents as specified below and to demonstrate that it has provided that training. This training should include, but not be limited to: palliative care, pain management, medication management, and clinical governance;
    • The Provider must provide a written training plan to the Commission by 2 September 2022 and written evidence of successful completion of the specified training by 18 November 2022.
  • participate in fortnightly teleconferences with the Commission and ensure a fortnightly written report is prepared and provided to enable the Commission to monitor the provider’s progress towards returning to compliance.
Sanction or Notice to Agree date Sanction or Notice to Agree date 26/08/2022
Expiry date Expiry date 27/11/2022
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.

Failures of relevance to the decision to impose the notice are:

Standard 3 – Personal care and clinical care
Current status of service Current status of service The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance.
An advisor was appointed by the approved provider on 26 August 2022.
Care recipients and representatives were notified on 1 September 2022.