Notices of Non-compliance, Notices to Agree and Sanctions in BaptistCare Orana Centre

Service Provider: BaptistCare NSW & ACT

Sanctions and Notices to Agree

Status Status Current
Sanction or Notice to Agree applied Sanction or Notice to Agree applied In order to avoid the imposition of a revocation sanction under section 63N of the Aged Care Quality and Safety Commission Act 2018, the approved provider is required to agree to the following in writing by 5.00pm on 13 June 2022
  • appoint, at its expense, an eligible adviser to assist them to comply with its responsibilities:
  • this appointment must be made by 5:00pm on 15 June 2022; and
the adviser must be appointed for a period of at least eight (8) months until  10 February 2023.
  • provide, at its expense, training for its officers, employees and agents as specified below and to demonstrate that it has provided that training.
This training should include, but not be limited to:
  • safe and effective clinical care and personal care including wound management, escalation/reporting of deteriorating care recipients, pain management, and skin/pressure area care;
  • The Provider must provide a written training plan to the Commission by 15 June 2022 and written evidence of successful completion of the specified training by 10 February 2023.
  • participate in fortnightly teleconferences with the Commission and ensure a fortnightly written report is prepared and provided to enable the Commission to monitor the provider’s progress towards returning to compliance.
Sanction or Notice to Agree date Sanction or Notice to Agree date 10/06/2022
Expiry date Expiry date 10/02/2023
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.

Failures of relevance to the decision to impose the sanction are:
Standard 1 – Consumer dignity and choice - (a) (b) (c) (e) (f)
Standard 2 – Ongoing assessment and planning with consumers - (a) (b) (c) (d) (e)
Standard 3 – Personal care and clinical care (a) (b) (c) (d) (e) (f) (g)
Standard 4 – Services and supports for daily living (a) (b) (c) (d) (e) (f)
Standard 5 – Organisation’s service environment (b)

Standard 6 – Feedback and complaints  (a) (b) (c) (d)
Standard 7 – Human resources (a) (c) (d) (e)
Standard 8 – Organisational governance (a) (b) (c) (d) (e)
Current status of service Current status of service  
The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance.
An advisor was appointed by the approved provider on10 June 2022
Residents and relatives were notified on 29 June 2022