Notices of Non-compliance, Notices to Agree and Sanctions in BaptistCare Griffith

A notice of non-compliance was issued to the approved provider for failure to meet the following Accreditation Standards set out in Schedule 2 of the Quality of Care Principles 2014:

Accreditation Standard 1: Management systems, staffing and organisational development

1.1 Continuous improvement, 1.3 Education and staff development

1.4 Comments and complaints, 1.8 Information systems

Accreditation Standard 2: Health and personal care

2.1 Continuous improvement, 2.3 Education and staff development

2.8 Pain management

Accreditation Standard 3: Care recipient lifestyle

3.1 Continuous improvement, 3.2 Regulatory compliance

3.3 Education and staff development, 3.6 Privacy and dignity

3.7 Leisure interests and activities

Accreditation Standard 4: Physical environment and safe systems

4.1 Continuous improvement

4.3 Education and staff development

• The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.

• Revocation of approved provider status, unless an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.

• Revocation of approved provider status, unless an administrator is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to governance and business operations.

• Revocation of approved provider status, unless the approved provider agrees to provide relevant training within six (6) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Australian Aged Care Quality Agency.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

1.6 Human resource management

Accreditation Standard 2: Health and personal care

2.4 Clinical care

2.11 Skin care

2.12 Continence management

2.13 Behavioural management

The Department and the Quality Agency are continuing to monitor the service

The administrator was appointed by the approved provider on 30 July 2018.

The adviser was appointed by the approved provider on 30 July 2018.

The residents and representatives meeting was held on 9 August 2018.