Notices of Non-compliance, Notices to Agree and Sanctions in Copperhouse Court Hostel

A notice of non-compliance was issued to the approved provider for failure to meet the following Accreditation Standards set out in Schedule 2 of the Quality of Care Principles 2014.

Accreditation Standard 1: Management systems, staffing and organisational development

1.6 Human resource management

1.8 Information systems

Accreditation Standard 2: Health and personal care

2.1 Continuous improvement

2.3 Education and staff development

2.4 Clinical care

2.5 Specialised nursing care needs

2.6 Other health related matters

2.7 Medication management

2.9 Palliative care

2.10 Nutrition and hydration

2.11 Skin care

Accreditation Standard 3: Care recipient lifestyle

3.4 Emotional support

Accreditation Standard 4: Physical environment and safe systems

4.4 Living environment

• Appoint at their expense, an adviser to assist with complying with responsibilities in relation to care and services
• To provide, at their expense, training for officers, employees and agents.  

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at the service following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 2: Health and personal care

2.8 Pain management

2.2 Continence management

2.13 Behavioural management.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 5 February 2019.

The advisor was appointed by the approved provider on 26 January 2019.