Notices of Non-compliance, Notices to Agree and Sanctions in CraigCare Ascot Waters

Service Provider: Glenn-Craig Villages Pty Ltd

Sanctions and Notices to Agree

Status Status Archived
Sanction or Notice to Agree applied Sanction or Notice to Agree applied The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.
Other requirements:
  • appoint, at its expense, an eligible adviser to assist it to comply with its responsibilities: this appointment must be made by 5:00pm on 6 July 2021; and the adviser must be appointed for a period of at least six (6) months ceasing on 6 January 2022.
  • provide, at its expense, training for its officers, employees and agents as specified below and to demonstrate that it has provided that training.
This training should include, but not be limited to:
  • safe and effective clinical care and personal care including management of care recipients with a clinical deterioration, catheter care management, behavior management, pain management, infection control management, restraint management, weight loss management, complaints management, incident management;
The Provider must provide a written training plan to the Commission by 13 July 2021 and written evidence of successful completion of the specified training by 6 January 2022.
  • participate in weekly teleconferences with the Commission and ensure a weekly written report is prepared and provided to enable the Commission to monitor the provider’s progress towards returning to compliance.
Sanction or Notice to Agree date Sanction or Notice to Agree date 30/06/2021
Expiry date Expiry date 06/01/2022
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree
Standard 2 – Ongoing assessment and planning with consumers(3) (a)
(3) (b)
(3) (c) (i), (ii)
(3) (e)
Standard 3 – Personal care and clinical care(3) (a) (i), (ii), (iii)
(3) (b)
(3) (d)
(3) (e)
(3) (f)
(3) (g) (i), (ii)
Standard 4 – Services and supports for daily living(3) (a)
(3) (b)
(3) (c) (i), (ii), (iii)
Standard 6 – Feedback and complaints(3) (a)
(3) (c)
(3) (d)
Standard 7 – Human resources(3) (a)
(3) (c)
(3) (d)
(3) (e)
Standard 8 – Organisational governance(3) (a)
(3) (b)
(3) (c) (i), (ii), (iii), (iv), (v), (vi)
(3) (d) (i), (ii), (iii), (iv)
(3) (e) (i), (ii), (iii)
Current status of service Current status of service
The Aged Care Quality and Safety Commission are continuing to monitor the services return to compliance.
An advisor was appointed by the approved provider on7 July 2021
Residents and relatives were notified on 5 July 2021