Notices of Non-compliance and Sanctions in Cooinda House

Service Provider: Queensland Health


Status Status Archived
Sanctions applied Sanctions applied
  1. The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients for a period of six (6) months.
  2. Revocation of approved provider status, unless an adviser is appointed by the approved provider for a period of six (6) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  3. Revocation of approved provider status, unless the approved provider agrees to provide relevant training within six (6) months, at its expense, for its care staff, managers and key personnel to support it in meeting the needs of care recipients. 
Sanctions date Sanctions date 07/07/2017
Expiry date Expiry date 07/01/2018
Reason(s) for sanction Reason(s) for sanction

The Department of Health identified there was an immediate and severe risk to the health, safety and wellbeing of care recipients at the home following information received from the Australian Aged Care Quality Agency (the Quality Agency).


The Department has serious concerns in relation to the following:

Standard 3: Resident Lifestyle
3.6 Privacy and dignity


Standard 4: Physical environment and safe systems

4.7 Infection control

Current status of service Current status of service

The Department and the Quality Agency are continuing to monitor the service.

Care Recipients and Relatives were informed of Sanction on 8 July 2017.