Notices of Non-compliance, Notices to Agree and Sanctions in Illawarra Multi-Cultural Village Hostel

Service Provider: Multicultural Aged Care Illawarra Ltd

Sanctions and Notices to Agree

Details
Status Status Current
Sanction or Notice to Agree applied Sanction or Notice to Agree applied
  1. The approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at the service for a period of six (6) months.
  2. In order to avoid the imposition of a revocation sanction under section 63N of the Aged Care Quality and Safety Commission Act 2018, the approved provider is required to agree to the following in writing by 5.00pm on 13 November 2020:
  • an adviser is appointed by the approved provider for a period of six (6) months (ceasing 12 May 2021), at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services;
  • the approved provider provides relevant training within six (6) months (completion by 12 May 2021), at its expense, for its officers, employees and agents and to demonstrate that they have provided this training.

This training should include but not be limited to:

  • Assessment, care planning and record-keeping by clinical staff
  • Authorised and appropriate use of psychotropic medications
  • Safe and effective clinical and personal care including wound care, behaviour management, falls management, pain management, medication management, chemical and physical restraint, weight loss, choice and dignity, assessing and managing high risk, identifying deterioration of clinical condition
  • Preparedness for COVID-19 outbreak
Sanction or Notice to Agree date Sanction or Notice to Agree date 12/11/2020
Expiry date Expiry date 12/05/2021
Reason(s) for sanction or notice to agree Reason(s) for sanction or notice to agree The Aged Care Quality and Safety Commission identified that there is an immediate and severe risk to the safety, health or well-being of care recipients to whom the approved provider is providing care.


Failures of relevance to the decision to impose the sanction are:
Standard 1 – Consumer dignity and choice
(3) (a), (3) (b), (c) (i), (ii), (iii), (iv), (3) (d), (3) (e)
 Standard 2 – Ongoing assessment and planning with consumers
(3) (a), (3) (b), (3) (c) (i), (ii), (3) (d), (3) (e)
 Standard 3 – Personal care and clinical care
(3) (a) (i), (ii), (iii), (3) (b), (3) (c), (3) (d), (3) (e), (3) (f), (3) (g) (i), (ii)
Standard 4 – Services and supports for daily living
(3) (a), (3) (b), (3) (c) (i), (ii), (iii), (3) (d), (3) (e), (3) (g)
Standard 5 – Organisation’s service environment
(3) (a), (3) (b) (i), (ii), (3) (c)
Standard 6 – Feedback and Complaints
(3) (a), (3) (b), (3) (c), (3) (d)
Standard 7 – Human resources
(3) (a), (3) (c), (3) (d), (3) (e) 
Standard 8 – Organisational governance
(3) (a), (3) (b), (3) (c) (i), (ii), (iii), (iv), (v), (vi), (3) (d) (i), (ii), (iii), (3) (e) (i), (ii), (iii)

Current status of service Current status of service

The Aged Care Quality and Safety Commission are continuing to monitor the service.

An advisor was appointed by the approved provider on 16 November 2020.

A residents and relatives meeting was held on 23 November 2020.